Agency Workforce Management is designed specifically for providers serving the I/DD and behavioral health communities.

Agency Workforce Management solutions are perfect for agencies that manage group homes, HCBS, or day, vocational, and supported employment programs!

Because we’ve worked with thousands of agencies like yours, MITC delivers the most cost-effective solutions that lead to lower payroll costs, higher performance, and compliance with state and DOL regulations.

MITC is a Proud Partner of ANCOR

We Are the Agency Experts

MITC has a long history of working with human services providers, so we understand the unique needs of an agency. As opposed to general purpose time and attendance vendors, MITC’s software and services are designed specifically for providers serving the I/DD and behavioral health communities.

As an MITC customer, your agency will be one among hundreds using the same workforce management software. Because of this, MITC offers educational and networking opportunities year-round that help you connect with other providers. We are always working with human service providers and state organizations nationwide to simplify processes and improve service to the people in their care.

Helping You Every Step of the Way

All of the MITC staff your agency works with – whether in Sales, Marketing, or Customer Service & Implementation – will be experts in helping you implement your custom-built solution.

Our implementation plans have been successful at hundreds of I/DD and behavioral health agencies like yours. In addition, MITC’s free post-implementation audit process ensures all providers are effectively using Agency Workforce Management, long after the initial purchase.

Finally, we understand agency budgets are limited. MITC’s best price guarantee ensures that your agency will pay less for a customer-hosted or Cloud solution from us than you would elsewhere.

Agency Resources & Events

Gain insights into best practices for managing your agency programs! Sign up for our Agency Newsletter to receive weekly alerts on new solutions for behavioral health providers, regional agency news and legislative updates, agency events and networking opportunities, plus free educational resources. Learn about the latest technology to enhance employee communication, control labor costs, improve service, and increase productivity in your agency.

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Upcoming Events

Sep
25
Tue
2018 VAHC EVV Vendor Fair @ Glen Allen, VA
Sep 25 all-day
2018 VAHC EVV Vendor Fair @ Glen Allen, VA

Visit MITC’s booth at the 2018 VAHC EVV Vendor Fair on September 25 in Glen Allen, VA. Learn how other providers in Virginia are using Agency Workforce Management to reduce costs, ensure compliance, and increase operational effectiveness.

MITC has a long history of working with human services providers, so we understand the unique needs of an agency. Agency Workforce Management offers two main technologies for visit verification: telephone timekeeping with caller-ID verification and Web Clock with GPS verification. Medicaid auditors prefer either technology over paper timesheets, as long as the technology is compliant with Medicaid regulations for electronic documentation.

Agency Workforce Management’s solution also includes these important features:

  1. Warns employees if client’s monthly budget is nearly used
  2. Stops employees from clocking in if client’s monthly budget is used

All providers want to serve their clients well, but they have to operate within the authorization for the plan of care for each individual and service. Agency Workforce Management automatically alerts you by text or email if an individual’s monthly budget is exceeded.

Sep
26
Wed
2018 4th Annual KAPP Conference @ Louisville, KY
Sep 26 – Sep 28 all-day
2018 4th Annual KAPP Conference @ Louisville, KY

Visit MITC’s booth at the 2018 4th Annual KAPP Conference on September 26-28 in Louisville, KY. Learn how other providers in Kentucky are using Agency Workforce Management to reduce costs, ensure compliance, and increase operational effectiveness.

MITC has a long history of working with human services providers, so we understand the unique needs of an agency. As opposed to general purpose time and attendance vendors, MITC’s software and services are designed specifically for providers serving the I/DD and behavioral health communities. Come speak with an Agency Specialist and find out what Agency Workforce Management can do for you!

Sep
27
Thu
Webinar: Does Your Agency Have a Solid BYOD (Bring Your Own Device) Policy?
Sep 27 @ 2:00 pm – 3:00 pm
Webinar: Does Your Agency Have a Solid BYOD (Bring Your Own Device) Policy?

A Bring Your Own Device (BYOD) Program allows agency staff to track attendance for payroll and billing, capture documentation, request time off, submit mileage claims, receive automated workforce management alerts, check their schedules, and more from their personal smart phones instead of an agency-issued device.

BYOD programs have seen a boost in popularity, as providers aim to increase productivity without having to supply a device to every employee. However, if not implemented properly, the liabilities to a BYOD program can outweigh these benefits.

Join us for a webinar on Thursday, September 27th at 2:00 pm EDT to learn how a BYOD program works, pros and cons, and best practices for implementing a BYOD program in your agency.

Register for the Webinar

Oct
2
Tue
2018 Annual CT Nonprofit Alliance Conference @ Hartford, CT
Oct 2 all-day
2018 Annual CT Nonprofit Alliance Conference @ Hartford, CT

Visit MITC’s booth at the 2018 Annual CT Nonprofit Alliance Conference on October 2 in Hartford, CT. Learn how other providers in Connecticut are using Agency Workforce Management to reduce costs, ensure compliance, and increase operational effectiveness.

MITC has a long history of working with human services providers, so we understand the unique needs of an agency. As opposed to general purpose time and attendance vendors, MITC’s software and services are designed specifically for providers serving the I/DD and behavioral health communities. Come speak with an Agency Specialist and find out what Agency Workforce Management can do for you!

Oct
4
Thu
Webinar: Manage the Labor Shortage With myApplicants
Oct 4 @ 2:00 pm – 3:00 pm
Webinar: Manage the Labor Shortage With myApplicants

The labor shortage is resulting in rising turnover, hiring costs, and overtime in agencies around the country. Effective applicant tracking and onboarding are more important than ever. Many providers only advertise open positions by word of mouth; some do not even have an option for prospective workers to apply on their website.

Join us for a webinar on Thursday, October 4th at 2:00 pm EDT to learn how myApplicants can help your agency reach more prospective applicants, eliminate unqualified applicants, organize your hiring procedures, and fill all your open positions with well-qualified employees.

Register for the Webinar

Oct
11
Thu
Webinar: Ensuring Compliance & Safety in Group Home Programs
Oct 11 @ 2:00 pm – 3:00 pm
Webinar: Ensuring Compliance & Safety in Group Home Programs

If you are a group home provider, it is your responsibility to make sure your clients are reasonably protected against home hazards. Regular safety checks and equipment maintenance is a key part of that.

In addition, you have employees who stay awake all night to care for clients, which carries high risk for intentional or unintentional negligence. Amidst federal and state investigations, agencies must be vigilant to ensure their programs are compliant.

Join us for a webinar on Thursday, October 11th at 2:00 pm EDT to learn how the newest Agency Workforce Management solutions allows agencies to maintain compliance and safety in group homes.

Register for the Webinar

Oct
17
Wed
2018 VNPP Conference @ Richmond, VA
Oct 17 – Oct 18 all-day
2018 VNPP Conference @ Richmond, VA

Visit MITC’s booth at the 2018 VNPP Fall Conference on October 17-18 in Richmond, Virginia. Learn how other providers in Virginia are using Agency Workforce Management to reduce costs, ensure compliance, and increase operational effectiveness.

MITC has a long history of working with human services providers, so we understand the unique needs of an agency. As opposed to general purpose time and attendance vendors, MITC’s software and services are designed specifically for providers serving the I/DD and behavioral health communities. Come speak with an Agency Specialist and find out what Agency Workforce Management can do for you!

Oct
18
Thu
Webinar: HIPAA/EVV Compliance for Time & Attendance and Scheduling
Oct 18 @ 2:00 pm – 3:00 pm
Webinar: HIPAA/EVV Compliance for Time & Attendance and Scheduling

Many providers using general purpose time & attendance systems like ADP, Kronos, UltiPro, and others may not be aware that the agency may be storing Protected Health Information (PHI) in a system that may not be fully HIPAA compliant.

Even something as simple as entering a client name and address and service code in a scheduling application can constitute Protect Health Information.

As covered entities, providers need to make sure they are fully HIPAA compliant for time & attendance and scheduling.Providers managing HCBS programs are typically the most vulnerable, especially now that CMS has ruled that EVV is subject to HIPAA.

Join us on Thursday, October 18th at 2:00 pm EDT to learn how Agency Workforce Management helps providers to protect client identities, services delivered, and documentation according to HIPAA standards.

Register for the Webinar

Oct
22
Mon
2018 PAR Solutions Conference @ Harrisburg, PA
Oct 22 – Oct 24 all-day
2018 PAR Solutions Conference @ Harrisburg, PA

Visit MITC’s booth at the 2018 PAR Solutions Conference on October 22-24 in Harrisburg, PA. Learn how other providers in Pennsylvania are using Agency Workforce Management to reduce costs, ensure compliance, and increase operational effectiveness.

MITC has a long history of working with human services providers, so we understand the unique needs of an agency. As opposed to general purpose time and attendance vendors, MITC’s software and services are designed specifically for providers serving the I/DD and behavioral health communities. Come speak with an Agency Specialist and find out what Agency Workforce Management can do for you!

New York Alliance 4th Annual Fiscal Intermediary/Self Direction Summit @ Albany, NY
Oct 22 – Oct 23 all-day
New York Alliance 4th Annual Fiscal Intermediary/Self Direction Summit @ Albany, NY

Visit MITC’s booth at the New York Alliance 4th Annual Fiscal Intermediary/Self Direction Summit on October 22-23 in Albany, NY. Learn how other providers in New York are using Agency Workforce Management to reduce costs, ensure compliance, and increase operational effectiveness.

MITC has a long history of working with human services providers, so we understand the unique needs of an agency. As opposed to general purpose time and attendance vendors, MITC’s software and services are designed specifically for providers serving the I/DD and behavioral health communities. Come speak with an Agency Specialist and find out what Agency Workforce Management can do for you!