Agency Workforce Management is designed specifically for providers serving the I/DD and behavioral health communities.

Agency Workforce Management solutions are perfect for agencies that manage group homes, HCBS, or day, vocational, and supported employment programs!

Because we’ve worked with thousands of agencies like yours, MITC delivers the most cost-effective solutions that lead to lower payroll costs, higher performance, and compliance with state and DOL regulations.

MITC is a Proud Partner of ANCOR

We Are the Agency Experts

MITC has a long history of working with human services providers, so we understand the unique needs of an agency. As opposed to general purpose time and attendance vendors, MITC’s software and services are designed specifically for providers serving the I/DD and behavioral health communities.

As an MITC customer, your agency will be one among hundreds using the same workforce management software. Because of this, MITC offers educational and networking opportunities year-round that help you connect with other providers. We are always working with human service providers and state organizations nationwide to simplify processes and improve service to the people in their care.

Helping You Every Step of the Way

All of the MITC staff your agency works with – whether in Sales, Marketing, or Customer Service & Implementation – will be experts in helping you implement your custom-built solution.

Our implementation plans have been successful at hundreds of I/DD and behavioral health agencies like yours. In addition, MITC’s free post-implementation audit process ensures all providers are effectively using Agency Workforce Management, long after the initial purchase.

Finally, we understand agency budgets are limited. MITC’s best price guarantee ensures that your agency will pay less for a customer-hosted or Cloud solution from us than you would elsewhere.

Agency Resources & Events

Gain insights into best practices for managing your agency programs! Sign up for our Agency Newsletter to receive weekly alerts on new solutions for behavioral health providers, regional agency news and legislative updates, agency events and networking opportunities, plus free educational resources. Learn about the latest technology to enhance employee communication, control labor costs, improve service, and increase productivity in your agency.

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Upcoming Events

Jul
17
Tue
How to Set Up Pay Differentials
Jul 17 @ 2:00 pm – 3:00 pm
How to Set Up Pay Differentials

Join Us for Training Tuesdays!

Does your agency have pay differentials for difficult shifts, unpopular positions, or challenging locations? This is a common way to compensate employees for working at inconvenient times or places. Unfortunately, calculating these payroll rules can be time consuming!

Agency Workforce Management save times and eliminates errors by automating pay differentials within the time & attendance system. This means no more manual calculations, no matter how many different rates employees receive.

Join us for a training on setting up pay differentials with Agency Workforce Management on Tuesday, July 17th at 2:00 pm EDT.

Register Today

We Welcome Your Feedback!

Do you have an idea for a new training? Submit a feedback form to recommend topics or other suggestions on how we can improve live agency trainings.

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Jul
19
Thu
Webinar: Using mySchedules in Group Home and HCBS Programs
Jul 19 @ 2:00 pm – 3:00 pm
Webinar: Using mySchedules in Group Home and HCBS Programs

Ineffective employee scheduling directly impacts labor costs, productivity, and an agency’s ability to operate within budget. Effective scheduling is more important than ever, as unfunded mandates, labor shortages, managed care, fee-for-service, and more have continued to make life difficult for I/DD and behavioral health providers.

Join us for a webinar on Thursday, July 19th at 2:00 pm EDT to learn how mySchedules helps contain payroll costs, deploy your workforce effectively, increase retention, and improve morale.

Register for the Webinar

Jul
24
Tue
How to Capture Billing With Agency Workforce Management
Jul 24 @ 2:00 pm – 3:00 pm
How to Capture Billing With Agency Workforce Management

Join Us for Training Tuesdays!

Effective billing practices are vital to an agency’s well-being. Manual or delayed billing procedures can lead to under- or over-billing and potential audit failure. That’s why Agency Workforce Management allows providers to use time & attendance to capture real-time billing in HCBS, day, and other programs using traditional telephones, cell phones, smartphones, tablets, and PCs.

Join us for a training on Tuesday, July 24th at 2:00 pm EDT to learn how to capture billing effectively with Agency Workforce Management.

Register Today

We Welcome Your Feedback!

Do you have an idea for a new training? Submit a feedback form to recommend topics or other suggestions on how we can improve live agency trainings.

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Provider Reduces Admin Work by 50-75%

A provider in New York eliminated two days of manual data entry per billing period and reduced its administrative workload by 50-75%. How? After looking for a system to streamline time and attendance, the provider chose an Agency Workforce Management solution.

With Agency Workforce Management, the provider can:

  • Capture time and attendance, billing, and documentation in one transaction
  • Verify visits in real time leading to better outcomes
  • Track hours of service by client, home, program, department, and staff member
  • Integrate time and attendance with an existing payroll system

The agency serves about 2000 clients through group homes and HCBS, day habilitation, supported employment, and vocational programs.

Jul
26
Thu
Webinar: EVV Compliance Made Easy
Jul 26 @ 2:00 pm – 3:00 pm
Webinar: EVV Compliance Made Easy

Leaving aside some challenging state interpretations of EVV, compliance doesn’t have to be difficult or expensive. Agency Workforce Management offers affordable EVV solutions for every situation and every size of provider, including telephony, web clock, or both!

Join John Graham, MITC CEO and Software Architect for a webinar on Thursday, July 26th at 2:00 pm EDT to learn about Agency Workforce Management’s cost-effective, EVV-compliant solutions for providers.

Register for the Webinar

Jul
31
Tue
Empowering Your Employees with Self-Service
Jul 31 @ 2:00 pm – 3:00 pm
Empowering Your Employees with Self-Service

Join Us for Training Tuesdays!

Employee self-service is proven to create higher job satisfaction for employees. Beyond the improvements to company culture, the American Payroll Association estimates that organizations with effective employee self-service increase productivity up to the value of $250 per employee, per year.

Join us for a training on Tuesday, July 31st at 2:00 pm EDT as we explore the innovative self-service features Agency Workforce Management offers your employees.

Register Today

We Welcome Your Feedback!

Do you have an idea for a new training? Submit a feedback form to recommend topics or other suggestions on how we can improve live agency trainings.

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Aug
7
Tue
CFO Dashboard and Labor Management Reporting
Aug 7 @ 2:00 pm – 3:00 pm
CFO Dashboard and Labor Management Reporting

Join Us for Training Tuesdays!

CFO Dashboard is a data visualization tool displaying the current status of metrics and key performance indicators (KPIs) for your organization. Designed for CFOs, CEOs, and COOs, the dashboard consolidates and arranges numbers, metrics, and performance scorecards on a single screen. The CFO Dashboard is controllable and customizable for each individual user.

Join us for a training on Tuesday, August 7th at 2:00 pm EDT for a demonstration of CFO Dashboard and labor management reporting.

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We Welcome Your Feedback!

Do you have an idea for a new training? Submit a feedback form to recommend topics or other suggestions on how we can improve live agency trainings.

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Aug
14
Tue
Ensuring the Safety of Your Group Homes
Aug 14 @ 2:00 pm – 3:00 pm
Ensuring the Safety of Your Group Homes

Join Us for Training Tuesdays!

Do you know the safety status of your group homes and vehicles? Do you have thorough records to prove it? Unfortunately, providers can unwittingly enable poor safety practices, especially if they rely on paper records (or don’t track safety status at all)!

Join us for a training on Tuesday, August 14th at 2:00 pm EDT to learn how Agency Workforce Management helps providers complete thorough inspections and track them efficiently.

Register Today

We Welcome Your Feedback!

Do you have an idea for a new training? Submit a feedback form to recommend topics or other suggestions on how we can improve live agency trainings.

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Aug
21
Tue
Home Care Alliance of Massachusetts’ EVV Vendor Expo @ Quincy, MA
Aug 21 all-day
Home Care Alliance of Massachusetts' EVV Vendor Expo @ Quincy, MA

Visit MITC’s booth at the Home Care Alliance of Massachusetts’ EVV Vendor Expo on August 21 in Quincy, MA. Learn how other providers in Massachusetts are using Agency Workforce Management to reduce costs, ensure compliance, and increase operational effectiveness.

MITC has a long history of working with human services providers, so we understand the unique needs of an agency. Agency Workforce Management offers two main technologies for visit verification: telephone timekeeping with caller-ID verification and Web Clock with GPS verification. Medicaid auditors prefer either technology over paper timesheets, as long as the technology is compliant with Medicaid regulations for electronic documentation.

Agency Workforce Management’s solution also includes these important features:

  1. Warns employees if client’s monthly budget is nearly used
  2. Stops employees from clocking in if client’s monthly budget is used

All providers want to serve their clients well, but they have to operate within the authorization for the plan of care for each individual and service. Agency Workforce Management automatically alerts you by text or email if an individual’s monthly budget is exceeded.

How to Use Scheduling in Group Homes
Aug 21 @ 2:00 pm – 3:00 pm
How to Use Scheduling in Group Homes

Join Us for Training Tuesdays!

Attendance at group homes is not optional! Filling open positions due to call offs, PTO, holidays, illness, etc. are on-going problems in group home programs. Effective scheduling in group homes can save your managers time, increase employee retention, and reduce overtime costs!

Join us for a training on Tuesday, August 21st at 2:00 pm EDT to learn how to use Agency Workforce Management Scheduling in group home programs.

Register Today

We Welcome Your Feedback!

Do you have an idea for a new training? Submit a feedback form to recommend topics or other suggestions on how we can improve live agency trainings.

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Aug
28
Tue
Managing PTO Through Agency Workforce Management
Aug 28 @ 2:00 pm – 3:00 pm
Managing PTO Through Agency Workforce Management

Join Us for Training Tuesdays!

All organizations need to manage PTO accruals, PTO requests, and provide communications to all or different groups of employees. Agencies who use a plethora of systems, email requests, and spreadsheets that lack integration can create extra data entry and unnecessary risk. Risk increases with larger numbers of employees, especially where there is a mix of part-time and full-time employees.

Join us for a training on Tuesday, August 28th at 2:00 pm EDT for a demonstration on managing PTO through Agency Workforce Management.

Register Today

We Welcome Your Feedback!

Do you have an idea for a new training? Submit a feedback form to recommend topics or other suggestions on how we can improve live agency trainings.

Submit Your Feedback