The most important step any agency with an HCBS program can take is to erase the costs and risks of paper timesheets. Today, agencies primarily use three popular options: web clock, telephone timekeeping, and biometric fingerprint readers.

The labor shortage is forcing more providers to look at their scheduling methods in HCBS programs. MITC offers scheduling solutions to improve manager productivity and enable them to make more informed scheduling decisions.

Staff working in HCBS programs often work with more than one client and may be subject to schedule variations. Schedule prompting provides daily reminders for staff, such as who they are working with, start and end times, and work instructions.

With MITC, managers can easily send schedules to their staff and immediately notify them of any changes. This allows the client to plan all billable hours.

With MITC, providers with tight weekly or monthly client budgets are able to marginally front-load schedules. This enables them to deliver most of the services 80% through the budget period.

Agencies managing HCBS programs face unique challenges. One of them is obtaining verification of services provided from guardians, consumers, or parents. With MITC, providers can capture service notes at the end of a visit with either Telephone Timekeeping or Web Clock.

MITC automates all the complex payroll rules that are common in HCBS programs, without putting undue burdens on employees. Employees do not need to remember to clock in or out multiple times during a shift (known as “transfers”) to deliver accurate payroll.

MITC integrates with any payroll, eliminating the need to choose the same provider for time and attendance.

Automated workforce management alerts allow your agency to focus on its priorities by eliminating the need to use reports and manual calls and emails. Get automated alerts for overtime, no-shows, HR alerts, scheduling alerts, authorizations, budgets, and more.

Staff working overnight awake shifts may be required to check in every hour or two to ensure they are awake and have not left the client. Alerts can be automatically generated if an employee misses a check awake punch.

MITC uses a simple web portal that managers, staff, or parents/guardians can access anywhere, anytime.