MITCH – MITC’s AI Powered Help Desk

• Provides all employees and managers with 24/7 support on how to use their software to complete their daily tasks associated with Time and Attendance, Scheduling, PTO requests, Documentation, EHR, Mileage and Expenses, Work Orders, Communications and more.
• MITCH answers 3,000+ service requests from employees and managers per month, on average.
• Includes separate AI Bots for employees and managers so that questions relating to managerial functions are not available to employees.
• A report is available for all customers to track what questions are being asked and the answers provided by MITCH.

AI Documentation Summaries

• Without the help of AI, manual Documentation Summaries can take 30-60 minutes each. MITC’s AI Documentation Summaries can automatically produce monthly, quarterly or annual summaries more accurately and concisely in seconds.
• Save time in states where summaries are required.
• Use in conjunction with annual assessments.
• A general-purpose summary is available for all states. Summaries are stored in Client Profiles.
• State-specific summaries are available for states that require specific information.

AI Note Assistant

• AI Note Assistant helps your employees produce better Notes while safeguarding data and ensuring HIPAA compliance.
• Employees select and save the AI-powered note exactly as they would for their own note. AI Note Assistant does not add any new content to the note written by the employee.

AI Staff Training and Information Platform (MITCH+)

• AI provides a great opportunity to enhance and upgrade the way employees receive training and new information, as well as get answers and support for day-to-day problems.
• Use AI to create a valuable resource to support staff. Update your resource as new issues arise.
• Improve training for existing and new employees.
• Include policies, standard operating procedures, etc. – any information your employees need to do their job effectively.
• Centralize all content in one place.
• Provide staff with a platform to get answers to job-related questions anytime, anywhere.
• Communicate appropriate solutions more easily.
• Reduce repetitive Q&A to free up time to address other problems.
• Better support staff whose first language is not English. Use AI multi-lingual power to support any employee asking questions in their own native language and receive answers from your content in their own language.

AI Documentation Note Checker

• Automatically check employee notes for “missing” incidents.
• Minimize the risk of employees not properly reporting incidents or selecting the wrong dropdown option in documentation responses, resulting in no automated alert being generated.