MITC is committed to providing Private AI tools to better support providers and DSPs.
AI provides everyone a great opportunity to enhance and upgrade the way employees receive training and new information, as well as get answers and support for day-to-day problems. Organizations can use AI to create a valuable resource to support their staff and update the resource as new issues arise.
Check out MITC’s AI Solutions below!
AI Service
Help set up your own private AI where you store content designed to:
- Answer staff questions anytime.
- Help staff understand how to provide services.
- Set up your private AI so if staff ask unrelated questions or about issues where there is no content, AI provides a brief standard response.
- Help select content to add to your private AI in the best format.
- Train you on how to control AI to deliver appropriate answers to your staff and update your AI with new solutions to existing or new problems.
- Help test your AI content and show you how to educate your AI to provide better responses.
- Train you on how to use the Landing Page, Employee Messaging and myCommunications.
- Show you how to update your landing page as your messages change.
- Create custom Links and Prompts to help staff use the software the way you want them to.
Private AI Software
Each customer has their own instance in MITC Cloud for your employees to logon.
- You control the frequency and timing of updates.
- You control access to your AI Content.
- You can create your own tailored content or rely of public content.
- A non-production area is available for testing new content, AI responses and trying out new features from MITC.
- Access is limited to employees, parents and guardians who you want to use your AI Content. MITC can be used to automatically create your employees from your payroll or HRIS system, managing set up, new hires and terminations automatically.
- Like all MITC customers, you will be able to have your Landing Page customized with your content.
- HIPAA secure communication is provided by Employee Messaging and myCommunications.
MITCH AI Help Desk
MITCH uses AI (Artificial Intelligence) to provide your employees and managers with a place to get their questions answered. MITCH will:
- Save you time.
- Help onboard your new hires more quickly.
- Use your software more effectively.
MITCH AI Help Desk Version 2.0 is planned for Q1 2025. There will be two major enhancements.
1. Customer access to MITCH database
2. Addition of GIF, Images and Tags to responses (see below). A GIF stands for Graphics Interchange Format. GIFs are commonly used on the internet and are often animated, repeating video clips without sound. They are often shared on social media or embedded in other digital content.
