Employees who stay awake all night to care for clients are invaluable to an agency that manages group homes and HCBS programs. However, this difficult job carries high risk for intentional or unintentional negligence. Although most of your employees are likely reliable, anyone is capable of a mistake. Unfortunately, even one mistake is too many when the client’s wellbeing, a provider’s reputation and reimbursements are at stake.
This eBook gives five reasons you should consider checking on your overnight-awake staff before and during every shift.