Providers managing community, day and vocational programs have a lot of complex tasks to perform to ensure the smooth financial operation of the agency and maintain compliance. Covid-19 has accelerated the move to community based services. Most facilities were closed or attendance declined due to fears of infection. Some providers have closed facilities or reduced capacity. Any technology for managing community and facility based services needs to be designed for mobility and flexibility as so many different service options now need to be tracked.
This guide is designed to help providers understand these problems more fully and outline technology solutions that other agencies have used successfully to tackle these issues.