About This eBook
One important piece of performance management is deciding what measures your team should pay attention to. This may seem trivial, but to quote W. Edwards Deming, “What is measured is what gets done.” It means regular measurement and reporting keeps you focused — because you use that information to make decisions to improve your results.
This eBook features several operational metrics to measure to ensure your Agency is being held accountable while striving to obtain performance goals.
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