Customer Training Tuesday

Learn how other providers use MITC’s advanced reporting tools to track key metrics and improve oversight. Join us for the training on Tuesday, October 28th at 11am ET. This session will show you how to identify variances (between actual hours, budgets, and schedules), monitor authorization utilization, and spot no-shows, late arrivals, overtime hot spots, and potential timekeeping […]

Designed for providers with HCBS and Group Home programs, MITC Scheduling offers powerful tools to manage complex staffing needs while supporting billing and compliance requirements. Join us on Tuesday, October 28th at 2pm ET to learn how to configure scheduling settings, assign user permissions, create and publish schedules by employee, client, or location, and manage real-time changes […]

Keep overnight shifts secure and compliant by ensuring staff accountability in real time. Join us on Tuesday, November 4th at 11am ET to learn how to set up and manage check-in windows, run reports tracking staff check-ins, and receive alerts for any missed check-ins. Register Here Who should attend: Overnight managers System administrators

Managers play a vital role in every agency’s success—empower them with the right tools in myMITC to streamline daily operations and improve team management. Join us on Tuesday, November 4th at 2pm ET to explore the Manager Dashboard features, including time and attendance review, PTO approvals, employee messaging, EVV compliance monitoring, and customizable reports. Learn how to […]

Discover MITCH, your AI-powered assistant designed to streamline workflows, support smarter decision-making, and boost efficiency across your organization. Join us on Tuesday, November 11th at 11am ET to learn how your staff can use MITCH to simplify daily operations and reduce common issues, making work easier and more productive. Register Here Who should attend: Administrators Supervisors Management

Join us on Tuesday, October 11th at 2pm ET to learn how to effectively manage authorizations and avoid costly billing rejections. You’ll discover how to capture payroll, billing, and documentation together, create authorizations, monitor utilization, and track payroll costs and profitability by client. We’ll also cover pre-billing rules, selecting from 30+ reports, and using the Billing Preparation […]

New to MITC? Join us on Tuesday, November 18th at 11am ET to learn how to navigate the RS2 modular layout, manage employees, jobs, and clients, and get comfortable with essential system functions. We'll also cover user favorites, Two-Factor Authentication, and how to simplify payroll setup using the Payroll Rules Manager. Register Here Who should attend: New […]

Give your team the tools they need—right on their landing page. Join us on Tuesday, November 18th at 2pm ET to learn how to customize the myMITC interface using HTML to better support your staff and streamline daily operations. This training will cover how to design prompts, set reminders, and tailor the layout to reinforce tasks, deadlines, […]

MITC will be releasing a new Payroll overtime report to help employers provide information to employees who earned overtime in 2025+. The report will include: Unlimited reporting by date range (Full year, one quarter and more) Overtime premium earned for each payroll check Supports the weighted/blended, by job and California overtime available in MITC. Join […]

Join us on Tuesday, November 25th at 11am ET for a training designed for providers managing day programs, facility-based services, and group homes. Learn how to build a reliable client attendance program with best practices for setup, service codes and authorizations, service groups, reporting, and pre-billing integration. Register Here Who should attend: Agency Billing Team Day and […]

Join us on Tuesday, November 25th at 2pm ET to explore powerful scheduling tools that boost accountability, accuracy, and billing compliance. Learn how to assign tasks within scheduled shifts, require shift confirmations, display upcoming schedules at clock-in, and track attendance trends with variance reporting. We'll also go over how to use Google Maps for smarter scheduling, ensure […]