• Managing Incidents

    Agency Webinars

    MITC offers providers a comprehensive system for incident management including staff training, capturing incidents at the point of service, generating alert notifications, reporting and AI tools to check daily notes for “hidden" incidents. Join us for a webinar on Incident Management on Thursday, July 23rd at 2pm ET to learn how providers and state agencies are reporting, investigating, […]

  • Training Tuesday Shorts: Improve communication with texting

    Customer Training Tuesdays & Special Trainings

    Join us on Tuesday, July 28th at 11am ET for our Training Tuesday Short: Improve communication with texting ! Maximize the impact of important communications by reaching employees on their mobile device via text. Send one time texts to employees or generate automated texts reminders and alerts. Send group texts using eNotify Send Now. Register Here

  • Training Tuesday How To: Improve Hiring

    Customer Training Tuesdays & Special Trainings

    Join us on Tuesday, July 28th at 2pm ET for our Training Tuesday How To: Improve Hiring! Best practices for job postings: escape the Indeed trap by posting to multiple job boards with one click, reduce Indeed fees with natural deep integration, manage applicants and initiate contact with built in texting. Register Here

  • How AI can help with reduced funding

    Agency Webinars

    AI offers enormous opportunities to boost productivity. Funding is uncertain, and budget cuts may be imminent. It is important to take advantage of new ways to reduce costs without impacting service delivery. Join us for a webinar on Thursday, July 30th at 2pm ET to learn how providers are using AI to work smarter and strengthen their organizations. […]

  • Training Tuesday Shorts: AI Note Assistant and Voice to Text

    Customer Training Tuesdays & Special Trainings

    Join us on Tuesday, August 4th at 11am ET for our Training Tuesday Short: AI Note Assistant and Voice to Text! Help your employees write more professional and complete notes. Register Here

  • Training Tuesday How To: Customize your myMITC platform to meet your needs

    Customer Training Tuesdays & Special Trainings

    Join us on Tuesday, August 4th at 2pm ET for our Training Tuesday How To: Customize your myMITC platform to meet your needs. Create your own landing page, use Employee Messaging and/or myCommunications, set up your own links and prompts and generate alerts for employees when they login. Register Here

  • Special Training: New Audit Reports

    Customer Training Tuesdays & Special Trainings

    MITC is adding two new documentation audit reports to Billing Preparation (1) and Group Billing (1). These reports are designed to help providers working with an external auditor or needing to report on an employee or a client or a service over an extended period of time. Join us for a free training on Wednesday, August 5th at […]

  • Best retention practices for an era of funding uncertainty

    Agency Webinars

    Funding uncertainty, ongoing affordability challenges, changes to overtime taxation, rising fuel costs, and expanded tax-free student loan repayment benefits are all reshaping the workforce landscape. As providers navigate these changes, now is the time to reevaluate retention strategies and prepare for the future. Join John Graham, MITC CEO and Software Architect, on Thursday, August 6th at […]

  • Training Tuesday Shorts: AI Documentation Summaries

    Customer Training Tuesdays & Special Trainings

    Join us on Tuesday, August 11th at 11am ET for our Training Tuesday Short: AI Documentation Summaries Produce accurate and complete documentation summaries in seconds for internal use or external compliance reporting. Register Here

  • Training Tuesday How To: Advanced Reporting

    Customer Training Tuesdays & Special Trainings

    Join us on Tuesday, August 11th at 2pm ET for our Training Tuesday How To: Advanced Reporting. Use RS2 report filters to dig into your data, create your own custom reports using Report EZ and how to set up Microsoft Power BI with MITC. Register Here

  • What makes this documentation system better than traditional EHR?

    Agency Webinars

    There are many Electronic Health Record systems on the market, but many are legacy platforms that have been patched and expanded over many years. The result? Cumbersome workflows, unnecessary clicks, and systems that can be frustrating for employees to use. Join us on Thursday, August 13th at 2PM ET to discover how MITC took a different approach. […]

  • Training Tuesday Shorts: Simplify Document Distribution

    Customer Training Tuesdays & Special Trainings

    Join us on Tuesday, August 18th at 11am ET for our Training Tuesday Short: Simplify Document Distribution! How to distribute documents to employees, ensuring policies as viewable and capture completed documents. Register Here

  • Training Tuesday How To: Stay on Top with Automated Reminders and Alerts

    Customer Training Tuesdays & Special Trainings

    Join us on Tuesday, August 18th at 2pm ET for our Training Tuesday How To: Stay on Top with Automated Reminders and Alerts. You know the rules. Your teams are trained on the expectations; but your organization struggles with compliance. There are too many panic moments, too much chaos, and internal and external audits reveal errors. How can […]

  • EVV is here to stay. Use the best system!

    Agency Webinars

    The right Electronic Visit Verification (EVV) solution can do far more than help you meet compliance requirements. As states tighten EVV regulations and CMS continues to push for greater compliance, providers need an EVV system that not only satisfies mandates but also helps control costs during times of funding uncertainty. In this webinar, you'll see […]

  • Special Training: Staff and Client Scheduling 2026 2.0

    Customer Training Tuesdays & Special Trainings

    Staff and Client Scheduling 2026 has been very well received, and based on customer feedback, MITC is already preparing Version 2.0 for release in Q3 2026! Several customer-requested enhancements have already been made available. Join us for a special training on Monday, August 24th at 2pm ET to check out the new features and see what is coming […]

  • Training Tuesday Shorts: myBilling

    Customer Training Tuesdays & Special Trainings

    Join us on Tuesday, August 25th at 11am ET for our Training Tuesday Short: myBilling Best practices for minimizing rejections (aim for 95%+ success), managing individual accounts receivable, using pre-eligibility checks and importing authorizations into MITC. Register Here

  • Training Tuesday How To: Optimize Your Use of Scheduling

    Customer Training Tuesdays & Special Trainings

    Join us on Tuesday, August 25th at 2pm ET for our Training Tuesday How To: Optimize Your Use of Scheduling. No organization can afford to be without effective scheduling. Take advantage of advanced scheduling features such as automated shift and visit filling, encouraging employees to request extra work, call off management, task scheduling, using Google maps, advanced replace […]

  • Why ineffective scheduling causes cost and retention problems

    Agency Webinars

    In times of funding uncertainty, providers managing residential and HCBS programs can't afford the hidden costs of ineffective scheduling. Poor scheduling doesn't just increase labor expenses - it frustrates employees, contributes to turnover, and makes it harder to deliver quality services. Join us on Thursday, August 27th at 2pm ET as we explore the most common scheduling […]

  • Training Tuesday Shorts: Capture Mileage and Expenses

    Customer Training Tuesdays & Special Trainings

    Join us on Tuesday, September 1st at 11am ET for our Training Tuesday Short: Capture Mileage and Expenses! Which of the 3 ways in MITC is the right way for your organization to manage mileage and expenses? Register Here

  • Training Tuesday How To: Manager Dashboard Functionality and Reporting

    Customer Training Tuesdays & Special Trainings

    Join us on Tuesday, September 1st at 2pm ET for our Training Tuesday How To: Manager Dashboard Functionality and Reporting. Managers need the right tools and information to do their job effectively. Learn how to set up your Manager Dashboards so your managers get the information they need and know which forms and reports to use when. Register […]