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  • Training Tuesday: Help your employees with custom links, prompts, and reminders

    Customer Training Tuesdays & Special Trainings

    Join us Tuesday, November 18th at 2pm ET to learn how to customize your myMITC interface with links, prompts and reminders to better support staff, streamline workflows, and strengthen compliance. Learn how to design effective prompts to guide staff behavior and set up reminders to reinforce tasks and deadlines. Register Here Who should attend: Administrators Supervisors and Managers IT Department

  • Save Time with AI Documentation Summaries

    Agency Webinars

    With future funding uncertain, providers need smarter, more efficient ways to reduce costs without sacrificing service quality. Private AI offers a faster, more affordable alternative to manual processes, especially when it comes to creating documentation summaries. Provider staff typically spend 30–60 minutes per summary, depending on the complexity. In contrast, AI Documentation summaries take seconds! […]

  • Training Tuesday: Optimize Group Billing Reimbursement Processes

    Customer Training Tuesdays & Special Trainings

    Join us on Tuesday, November 25th at 11am ET for a training designed for providers managing day programs, facility-based services, and group homes. Learn how to build a reliable client attendance program with best practices for setup, service codes and authorizations, service groups, reporting, and pre-billing integration. Register Here Who should attend: Agency Billing Team Day and […]

  • Training Tuesday: Use advanced scheduling

    Customer Training Tuesdays & Special Trainings

    Join us on Tuesday, November 25th at 2pm ET to explore powerful scheduling tools that boost accountability, accuracy, and billing compliance. Learn how to assign tasks within scheduled shifts, require shift confirmations, display upcoming schedules at clock-in, and track attendance trends with variance reporting. We'll also go over how to use Google Maps for smarter scheduling, ensure […]

  • Training Tuesday: Learn the 3 Ways to Capture Mileage

    Customer Training Tuesdays & Special Trainings

    MITC supports three flexible methods for capturing mileage and expense reimbursements to meet your agency’s needs. Join us on Tuesday, December 2nd at 11am ET to learn how to create mileage categories for better reporting, submit reimbursement requests, and integrate mileage tracking directly into Individual Service Documentation. We’ll also cover how to set warning thresholds to prevent […]

  • Training Tuesday: Get the Most Out of Your System

    Customer Training Tuesdays & Special Trainings

    Join us on Tuesday, December 2nd at 12:30pm ET to optimize your usage of myMITC. Learn how to assign user permissions, customize your landing page, enable myCalendar features, and use automated messaging to streamline communication. We'll also cover how to upload agency-wide documents, set up clock-in/out messages, and support business operations with helpful configuration tips. Register Here […]

  • Funding Survival Checklist for 2026

    Agency Webinars

    Amid shrinking budgets and uncertain funding, provider executives must find ways to control costs without compromising service quality or operational performance. Success depends on timely business intelligence and robust control systems. Providers that embrace metrics-based management and data-driven decision-making are best positioned to successfully navigate these challenging times. Join us on Thursday, December 4th at 2pm ET as […]

  • Automated Reminders for Employees to Clock In/Out – Special Training

    Customer Training Tuesdays & Special Trainings

    The next release of Web Clock will include several new options to help you drive more accurate time and attendance/EVV with fewer edits by sending automated reminders to employees. These include: Clock-out Clock-in next day Clock-in soon Clock-out soon Join us for a training on Monday, December 8th at 2pm ET to learn more about the new enhancements. […]

  • Training Tuesday: Day in the Life of an Agency Manager

    Customer Training Tuesdays & Special Trainings

    Join us on Tuesday, December 9th at 11am ET for a walk through a typical day in the life of an agency manager. This training will help you teach employees how to log in, clock in/out, manage prompts and restrictions, request PTO or shift changes, and use myCommunications. You’ll also learn how to create myMITC U training […]

  • Training Tuesday: Use Alerts and Reminders

    Customer Training Tuesdays & Special Trainings

    Join us on Tuesday, December 9th at 2pm ET to learn how to use real-time alerts in MITC so you never miss a thing. Set up dozens of automated alerts, customize notifications with timers, and send immediate alerts for urgent situations. You'll also explore text-to-voice options and learn how alerts can help you stay compliant with attendance […]

  • Worried about missing bed checks? Automate an alert!

    Agency Webinars

    If you manage staff at overnight locations, you know how critical regular bed checks are for ensuring resident safety. Yet, even the most dedicated employees can occasionally miss a check, and managers often don’t have time to comb through EHR reports to catch every oversight. myCheckIn solves this problem with Missed Bed Check alerts, automatically […]

  • W2 & Payroll Overtime Special Training

    Customer Training Tuesdays & Special Trainings

    Get ready for W2 reporting and filing for 2025. Join this free training on Monday, December 15th at 2pm ET. The big change for 2025 is reporting overtime so employees can claim their refund. Employees will have lots of questions! This webinar covers: Using the new Payroll Overtime Tax report Where overtime will be reported […]

  • Employee Document Distribution: the HIPAA Compliant Document Management System

    Customer Training Tuesdays & Special Trainings

    Learn how to streamline document management on Tuesday, December 16th at 11am ET with a training on Employee Document Distribution. Staff can upload and manage their own documents and payroll forms, while managers securely share important files for review. Plus, see how documents are sent directly to HR Manager for centralized, HIPAA-compliant storage. Register Here Who should […]

  • Billing by Exception: Generate Billing Using Schedules

    Customer Training Tuesdays & Special Trainings

    Get the most out of your billing and documentation process on Tuesday, December 16th at 2pm ET. Learn how to use schedules to drive billing, allow employees to track only exceptions, and complete documentation for group services. We’ll also explore reporting tools that help identify gaps and ensure billing accuracy. Register Here Who should attend: Your […]

  • Missing Documentation? Sorry, you can’t clock out!

    Agency Webinars

    Wasting time chasing down missing or incomplete documentation? Not anymore! Stop employees from clocking out. Join us for a webinar on Thursday, December 18th to learn more about ensuring documentation is captured. Register Here

  • Training Tuesday: Manage EHR with Client Profiles

    Customer Training Tuesdays & Special Trainings

    Managing EHR has never been easier with Client Profiles. Join us on Tuesday, December 23rd at 11:00 AM ET for a training on managing EHR and client information with Client Profiles. We’ll cover how to create custom forms, set user permissions, and review client data using Staff Action Plans. Register Here Who should attend: Client […]

  • Training Tuesday: Capture Client Attendance and Documentation in group settings

    Customer Training Tuesdays & Special Trainings

    For providers managing day, community and facility-based programs and group homes. Join us for the training on Tuesday, December 23rd at 2pm ET to learn best practices for an effective client attendance and documentation program for your group settings. This session will cover everything from setting up Group Documentation Plans to using data entry screens for attendance, […]

  • Telephone Timekeeping: Ensure Compliance and Accuracy

    Customer Training Tuesdays & Special Trainings

    Join us for a training on Tuesday, December 30th at 11am ET on how to effectively manage telephone timekeeping. Learn how staff can clock in/out by telephone, how to set up restrictions and approved caller IDs, and explore manager tools like alerts, prompts, check-ins and blackout date controls. Register Here Who should attend: EVV Managers Client Services […]

  • Web Clock Compliance: Warnings and Restrictions Training

    Customer Training Tuesdays & Special Trainings

    Join us on Tuesday, December 30th at 2:00 PM ET to learn how to use system tools to control overtime and ensure compliance. This session will cover warnings and restrictions, authorization prompts, scheduling rules to prevent unscheduled clock-ins, and manager reports to help avoid over-billing. Register Here Who should attend: Your agency's billing team Program Managers

  • How to Negotiate Software License Fees

    Agency Webinars

    Given the current uncertainty surrounding future funding, it is crucial for providers to know how to preserve the integrity of their programs while operating with reduced financial support. There are many potential strategies for doing so; however, one of the most straightforward opportunities for cost savings lies in reducing software licensing fees. Join John Graham, […]