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  • Use Scheduling to Drive Staffing and Billing Compliance

    Customer Training Tuesdays & Special Trainings

    Designed for providers with HCBS and Group Home programs, MITC Scheduling offers powerful tools to manage complex staffing needs while supporting billing and compliance requirements. Join us on Tuesday, October 28th at 2pm ET to learn how to configure scheduling settings, assign user permissions, create and publish schedules by employee, client, or location, and manage real-time changes […]

  • Ohio: Survive EVV with Best Practices

    Agency Webinars

    EVV compliance doesn't have to be a burden! Join us for a special Ohio EVV webinar on Wednesday, October 29th at 2pm ET. The webinar focuses on how to make EVV easy with best practices. Minimize rejections Maximize caregiver compliance Streamline processes Stop caregivers from clocking out without completing documentation Stop caregivers from clocking in when […]

  • Use AI to Save Valuable Time Across All Staff

    Agency Webinars

    AI is being used by real providers to solve day-to-day problems, improve general operations, and save time across all employee roles—from direct care staff to executives! Join us for a webinar on Thursday, October 3oth at 2pm ET to learn more about AI and how using it at your agency can improve your services. Register Here  

  • CPNRI 2025 Fall Annual Conference

    Crowne Plaza 23 S. 2nd Street, Harrisburg, PA, United States
    Agency Conference

    Visit MITC’s booth at the CPNRI 2025 Fall Annual Conference on November 4 in Warwick, RI. Learn how other providers are using MITC Staff and Client Solutions to manage costs, ensure compliance, and increase operational-effectiveness. Drop by our booth to learn how MITC helps agencies manage HCBS, group home, day, and supported employment programs!

  • Training Tuesday: Manage the risk of overnight awake shifts and missed bed checks

    Customer Training Tuesdays & Special Trainings

    Keep overnight shifts secure and compliant by ensuring staff accountability in real time. Join us on Tuesday, November 4th at 11am ET to learn how to set up and manage check-in windows, run reports tracking staff check-ins, and receive alerts for any missed check-ins. Register Here Who should attend: Overnight managers System administrators

  • Training Tuesday: Manage the risk of overnight awake shifts and missed bed checks

    Customer Training Tuesdays & Special Trainings

    Managers play a vital role in every agency’s success—empower them with the right tools in myMITC to streamline daily operations and improve team management. Join us on Tuesday, November 4th at 2pm ET to explore the Manager Dashboard features, including time and attendance review, PTO approvals, employee messaging, EVV compliance monitoring, and customizable reports. Learn how to […]

  • Incompass MI 2025 Annual Re:con Conference

    Radisson in Kalamazoo MI
    Agency Conference

    Visit MITC’s booth at the Incompass MI 2025 re:con Conference November 5-7 in Kalamazoo, MI. Learn how other providers are using MITC Staff and Client Solutions to manage costs, ensure compliance, and increase operational-effectiveness. Drop by our booth to learn how MITC helps agencies manage HCBS, group home, day, and supported employment programs!

  • Using MITCH: AI-Powered Support at Your Fingertips

    Customer Training Tuesdays & Special Trainings

    Discover MITCH, your AI-powered assistant designed to streamline workflows, support smarter decision-making, and boost efficiency across your organization. Join us on Tuesday, November 11th at 11am ET to learn how your staff can use MITCH to simplify daily operations and reduce common issues, making work easier and more productive. Register Here Who should attend: Administrators Supervisors Management

  • Avoid Rejections by Keeping Authorizations Managed

    Customer Training Tuesdays & Special Trainings

    Join us on Tuesday, October 11th at 2pm ET to learn how to effectively manage authorizations and avoid costly billing rejections. You’ll discover how to capture payroll, billing, and documentation together, create authorizations, monitor utilization, and track payroll costs and profitability by client. We’ll also cover pre-billing rules, selecting from 30+ reports, and using the Billing Preparation […]

  • How Scheduling Reduces Costs and Improves Retention

    Agency Webinars

    For many providers, scheduling isn’t just a task – it’s a make-or-break operational function. Unfortunately, most scheduling tools weren’t built with providers in mind, leading to inefficiencies, increased costs, and employee frustration. Now overtime is tax free, sharing extra hours just got more important to employees. Join us on Thursday, November 13th at 2pm for a webinar […]

  • New myMITC Alerts – Special Training

    Customer Training Tuesdays & Special Trainings

    Join us on Monday, November 17th at 2pm ET to go over the new alerts available in Messaging Admin within myMITC. These include: Alert to employee if documentation is missing Alert to employee if punch is missing General compliance alerts to employees Register Here

  • Training Tuesday: MITC for Beginners

    Customer Training Tuesdays & Special Trainings

    New to MITC? Join us Tuesday, November 18th, at 11am ET for a beginner-friendly session designed to help you feel more comfortable using MITC. This session is packed with tips and tricks to save you time, avoid common mistakes, and get the most out of your system. Register Here Who should attend: New administrative users using Time […]

  • Training Tuesday: Help your employees with custom links, prompts, and reminders

    Customer Training Tuesdays & Special Trainings

    Join us Tuesday, November 18th at 2pm ET to learn how to customize your myMITC interface with links, prompts and reminders to better support staff, streamline workflows, and strengthen compliance. Learn how to design effective prompts to guide staff behavior and set up reminders to reinforce tasks and deadlines. Register Here Who should attend: Administrators Supervisors and Managers IT Department

  • Save Time with AI Documentation Summaries

    Agency Webinars

    With future funding uncertain, providers need smarter, more efficient ways to reduce costs without sacrificing service quality. Private AI offers a faster, more affordable alternative to manual processes, especially when it comes to creating documentation summaries. Provider staff typically spend 30–60 minutes per summary, depending on the complexity. In contrast, AI Documentation summaries take seconds! […]

  • Training Tuesday: Optimize Group Billing Reimbursement Processes

    Customer Training Tuesdays & Special Trainings

    Join us on Tuesday, November 25th at 11am ET for a training designed for providers managing day programs, facility-based services, and group homes. Learn how to build a reliable client attendance program with best practices for setup, service codes and authorizations, service groups, reporting, and pre-billing integration. Register Here Who should attend: Agency Billing Team Day and […]

  • Training Tuesday: Use advanced scheduling

    Customer Training Tuesdays & Special Trainings

    Join us on Tuesday, November 25th at 2pm ET to explore powerful scheduling tools that boost accountability, accuracy, and billing compliance. Learn how to assign tasks within scheduled shifts, require shift confirmations, display upcoming schedules at clock-in, and track attendance trends with variance reporting. We'll also go over how to use Google Maps for smarter scheduling, ensure […]

  • Training Tuesday: Learn the 3 Ways to Capture Mileage

    Customer Training Tuesdays & Special Trainings

    MITC supports three flexible methods for capturing mileage and expense reimbursements to meet your agency’s needs. Join us on Tuesday, December 2nd at 11am ET to learn how to create mileage categories for better reporting, submit reimbursement requests, and integrate mileage tracking directly into Individual Service Documentation. We’ll also cover how to set warning thresholds to prevent […]

  • Training Tuesday: Get the Most Out of Your System

    Customer Training Tuesdays & Special Trainings

    Join us on Tuesday, December 2nd at 12:30pm ET to optimize your usage of myMITC. Learn how to assign user permissions, customize your landing page, enable myCalendar features, and use automated messaging to streamline communication. We'll also cover how to upload agency-wide documents, set up clock-in/out messages, and support business operations with helpful configuration tips. Register Here […]

  • Funding Survival Checklist for 2026

    Agency Webinars

    Amid shrinking budgets and uncertain funding, provider executives must find ways to control costs without compromising service quality or operational performance. Success depends on timely business intelligence and robust control systems. Providers that embrace metrics-based management and data-driven decision-making are best positioned to successfully navigate these challenging times. Join us on Thursday, December 4th at 2pm ET as […]

  • Automated Reminders for Employees to Clock In/Out – Special Training

    Customer Training Tuesdays & Special Trainings

    The next release of Web Clock will include several new options to help you drive more accurate time and attendance/EVV with fewer edits by sending automated reminders to employees. These include: Clock-out Clock-in next day Clock-in soon Clock-out soon Join us for a training on Monday, December 8th at 2pm ET to learn more about the new enhancements. […]