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  • Training Tuesday: Manage the risk of overnight awake shifts and missed bed checks

    Customer Training Tuesdays & Special Trainings

    Managers play a vital role in every agency’s success—empower them with the right tools in myMITC to streamline daily operations and improve team management. Join us on Tuesday, November 4th at 2pm ET to explore the Manager Dashboard features, including time and attendance review, PTO approvals, employee messaging, EVV compliance monitoring, and customizable reports. Learn how to […]

  • Incompass MI 2025 Annual Re:con Conference

    Radisson in Kalamazoo MI
    Agency Conference

    Visit MITC’s booth at the Incompass MI 2025 re:con Conference November 5-7 in Kalamazoo, MI. Learn how other providers are using MITC Staff and Client Solutions to manage costs, ensure compliance, and increase operational-effectiveness. Drop by our booth to learn how MITC helps agencies manage HCBS, group home, day, and supported employment programs!

  • Using MITCH: AI-Powered Support at Your Fingertips

    Customer Training Tuesdays & Special Trainings

    Discover MITCH, your AI-powered assistant designed to streamline workflows, support smarter decision-making, and boost efficiency across your organization. Join us on Tuesday, November 11th at 11am ET to learn how your staff can use MITCH to simplify daily operations and reduce common issues, making work easier and more productive. Register Here Who should attend: Administrators Supervisors Management

  • Avoid Rejections by Keeping Authorizations Managed

    Customer Training Tuesdays & Special Trainings

    Join us on Tuesday, October 11th at 2pm ET to learn how to effectively manage authorizations and avoid costly billing rejections. You’ll discover how to capture payroll, billing, and documentation together, create authorizations, monitor utilization, and track payroll costs and profitability by client. We’ll also cover pre-billing rules, selecting from 30+ reports, and using the Billing Preparation […]

  • How Scheduling Reduces Costs and Improves Retention

    Agency Webinars

    For many providers, scheduling isn’t just a task – it’s a make-or-break operational function. Unfortunately, most scheduling tools weren’t built with providers in mind, leading to inefficiencies, increased costs, and employee frustration. Now overtime is tax free, sharing extra hours just got more important to employees. Join us on Thursday, November 13th at 2pm for a webinar […]

  • New myMITC Alerts – Special Training

    Customer Training Tuesdays & Special Trainings

    Join us on Monday, November 17th at 2pm ET to go over the new alerts available in Messaging Admin within myMITC. These include: Alert to employee if documentation is missing Alert to employee if punch is missing General compliance alerts to employees Register Here

  • Training Tuesday: MITC for Beginners

    Customer Training Tuesdays & Special Trainings

    New to MITC? Join us Tuesday, November 18th, at 11am ET for a beginner-friendly session designed to help you feel more comfortable using MITC. This session is packed with tips and tricks to save you time, avoid common mistakes, and get the most out of your system. Register Here Who should attend: New administrative users using Time […]

  • Training Tuesday: Help your employees with custom links, prompts, and reminders

    Customer Training Tuesdays & Special Trainings

    Join us Tuesday, November 18th at 2pm ET to learn how to customize your myMITC interface with links, prompts and reminders to better support staff, streamline workflows, and strengthen compliance. Learn how to design effective prompts to guide staff behavior and set up reminders to reinforce tasks and deadlines. Register Here Who should attend: Administrators Supervisors and Managers IT Department

  • Save Time with AI Documentation Summaries

    Agency Webinars

    With future funding uncertain, providers need smarter, more efficient ways to reduce costs without sacrificing service quality. Private AI offers a faster, more affordable alternative to manual processes, especially when it comes to creating documentation summaries. Provider staff typically spend 30–60 minutes per summary, depending on the complexity. In contrast, AI Documentation summaries take seconds! […]

  • Training Tuesday: Optimize Group Billing Reimbursement Processes

    Customer Training Tuesdays & Special Trainings

    Join us on Tuesday, November 25th at 11am ET for a training designed for providers managing day programs, facility-based services, and group homes. Learn how to build a reliable client attendance program with best practices for setup, service codes and authorizations, service groups, reporting, and pre-billing integration. Register Here Who should attend: Agency Billing Team Day and […]

  • Training Tuesday: Use advanced scheduling

    Customer Training Tuesdays & Special Trainings

    Join us on Tuesday, November 25th at 2pm ET to explore powerful scheduling tools that boost accountability, accuracy, and billing compliance. Learn how to assign tasks within scheduled shifts, require shift confirmations, display upcoming schedules at clock-in, and track attendance trends with variance reporting. We'll also go over how to use Google Maps for smarter scheduling, ensure […]

  • Training Tuesday: Learn the 3 Ways to Capture Mileage

    Customer Training Tuesdays & Special Trainings

    MITC supports three flexible methods for capturing mileage and expense reimbursements to meet your agency’s needs. Join us on Tuesday, December 2nd at 11am ET to learn how to create mileage categories for better reporting, submit reimbursement requests, and integrate mileage tracking directly into Individual Service Documentation. We’ll also cover how to set warning thresholds to prevent […]

  • Training Tuesday: Get the Most Out of Your System

    Customer Training Tuesdays & Special Trainings

    Join us on Tuesday, December 2nd at 12:30pm ET to optimize your usage of myMITC. Learn how to assign user permissions, customize your landing page, enable myCalendar features, and use automated messaging to streamline communication. We'll also cover how to upload agency-wide documents, set up clock-in/out messages, and support business operations with helpful configuration tips. Register Here […]

  • Funding Survival Checklist for 2026

    Agency Webinars

    Amid shrinking budgets and uncertain funding, provider executives must find ways to control costs without compromising service quality or operational performance. Success depends on timely business intelligence and robust control systems. Providers that embrace metrics-based management and data-driven decision-making are best positioned to successfully navigate these challenging times. Join us on Thursday, December 4th at 2pm ET as […]

  • Automated Reminders for Employees to Clock In/Out – Special Training

    Customer Training Tuesdays & Special Trainings

    The next release of Web Clock will include several new options to help you drive more accurate time and attendance/EVV with fewer edits by sending automated reminders to employees. These include: Clock-out Clock-in next day Clock-in soon Clock-out soon Join us for a training on Monday, December 8th at 2pm ET to learn more about the new enhancements. […]

  • Training Tuesday: Day in the Life of an Agency Manager

    Customer Training Tuesdays & Special Trainings

    Join us on Tuesday, December 9th at 11am ET for a walk through a typical day in the life of an agency manager. This training will help you teach employees how to log in, clock in/out, manage prompts and restrictions, request PTO or shift changes, and use myCommunications. You’ll also learn how to create myMITC U training […]

  • Training Tuesday: Use Alerts and Reminders

    Customer Training Tuesdays & Special Trainings

    Join us on Tuesday, December 9th at 2pm ET to learn how to use real-time alerts in MITC so you never miss a thing. Set up dozens of automated alerts, customize notifications with timers, and send immediate alerts for urgent situations. You'll also explore text-to-voice options and learn how alerts can help you stay compliant with attendance […]

  • Worried about missing bed checks? Automate an alert!

    Agency Webinars

    If you manage staff at overnight locations, you know how critical regular bed checks are for ensuring resident safety. Yet, even the most dedicated employees can occasionally miss a check, and managers often don’t have time to comb through EHR reports to catch every oversight. myCheckIn solves this problem with Missed Bed Check alerts, automatically […]

  • W2 & Payroll Overtime Special Training

    Customer Training Tuesdays & Special Trainings

    Get ready for W2 reporting and filing for 2025. Join this free training on Monday, December 15th at 2pm ET. The big change for 2025 is reporting overtime so employees can claim their refund. Employees will have lots of questions! This webinar covers: Using the new Payroll Overtime Tax report Where overtime will be reported […]

  • Employee Document Distribution: the HIPAA Compliant Document Management System

    Customer Training Tuesdays & Special Trainings

    Learn how to streamline document management on Tuesday, December 16th at 11am ET with a training on Employee Document Distribution. Staff can upload and manage their own documents and payroll forms, while managers securely share important files for review. Plus, see how documents are sent directly to HR Manager for centralized, HIPAA-compliant storage. Register Here Who should […]