Weekly Agency Customer Training
In response to customer demand, MITC is pleased to announce Free Training Tuesdays!
Every Tuesday at 2:00 pm ET, MITC will present a free agency customer training webinar, with topics ranging from tips for compliance, staff & client scheduling best practices, and more.
Training is free to all Agency Workforce Management users and the best part: we will build future training classes based on your feedback! Please stay tuned for future emails about how you can contribute to upcoming, free training agendas.
Or view the Training Tuesday Channel to browse through recordings of recent trainings.
Mar
2
Tue
Join Us for Training Tuesdays!
State EVV deadlines are here, and knowing how to get your agency up and running is key for a smooth implementation. Join Software Developer/EVV Specialist, Benjamin Den Houter, on Tuesday, March 2nd at 11am ET to learn the guidance your billing teams needs to feel confident about reaching mandates.
During this webinar, you will learn:
- Step by step EVV Implementation instructions on how to get your agency through the 5 phases
- Requesting Testing Credentials
- Testing Phase
- Go Live Testing Status
- Production Credentials
- Training
- Best practices on setting up and rolling out GPS location capture at your agency
- How to set up Request Reasons using dropdown lists for notes
- And more!
Who should attend?
- Agencies new to Agency Workforce Management
- Your internal Implementation Team
- Your agency’s C-level staff
We Welcome Your Feedback!
Do you have an idea for a new training? Submit a feedback form to recommend topics or other suggestions on how we can improve live agency trainings.
Join Us for Training Tuesdays!
Ensuring that your service documentation is complete, accurate and audit ready is the difference between being audit ready and being an audit risk. Join Corey Manship, Agency Software Trainer on Tuesday, March 2nd at 2pm ET and get the guidance you need to create customizable documentation prompts based on your Individuals and the services that they receive for smart phones and landline phones.
During this webinar, you will learn to:
- Create clear and concise documentation prompts
- Assign unlimited documentation prompts to individual clients by service
- Edit and copy your Documentation Plan with ease
- How to create Documentation Plan templates by service
- Review the two ways employees can complete documentation
- How to identify missing or incomplete documentation and how to fix it.
- And more!
Who should attend?
- Any agency at various parts of their Billing Preparation implementation
- Your internal Implementation Team
- Your agency’s billing team
We Welcome Your Feedback!
Do you have an idea for a new training? Submit a feedback form to recommend topics or other suggestions on how we can improve live agency trainings.
Mar
9
Tue
Join Us for Training Tuesdays!
Using biometric units at your Group Homes or Day Programs is an easy to way to track hours and payroll by cost center. Join Environmental Software Consultant, Jason Googash, on Tuesday, March 9th at 11am ET to ensure that your agency is following biometric best practices to prevent implementation headaches down the road.
During this webinar, you will learn:
- The recommended system for enrolling employees
- Best practices on clocking in/out
- Where and how to set up your biometric units
- How to spot employees misuse
- And more!
Who should attend?
- Your agency’s biometric enrollment administrators
- Any agency at various parts of their Time & Attendance implementation
- Your internal Implementation Team
We Welcome Your Feedback!
Do you have an idea for a new training? Submit a feedback form to recommend topics or other suggestions on how we can improve live agency trainings.
Join Us for Training Tuesdays!
When employees don’t have smartphones or access to internet is limited, telephone timekeeping is a cost effective option. Telephone timekeeping is also easily adjustable and can be altered to fit the needs of your specific agency.
Join us for a training on Tuesday, March 9th at 2:00pm ET to learn more about telephone timekeeping and how it could be beneficial for your agency.
During this webinar, you will learn to:
- Best Practices
- Set-Up/Control File settings, including using Valid Caller-ID
- Commonly Used Features
Who should attend?
- Any agency at various parts of their MITC Time & Attendance implementation
- Any agency that is using telephony as a primary or secondary method for staff clock-in
- Your internal Implementation Team
We Welcome Your Feedback!
Do you have an idea for a new training? Submit a feedback form to recommend topics or other suggestions on how we can improve live agency trainings.
Mar
16
Tue
Join Us for Training Tuesdays!
A key milestone of any implementation is getting the basic employee and job information set up. Join Agency Software Trainer, Ethan Gatrell, on Tuesday, March 16th at 11am ET to learn the best ways to get started with Agency Workforce Management!
During this webinar, you will learn:
- Overview of basic modular layout (Main Menus, Files, Transactions, Reporting)
- How to create, edit, and terminate an employee
- How to create, edit, and mark a Job as inactive
Who should attend?
- Agencies at all stages of their Agency Workforce Management Implementation
- C-Level Employees
- Your internal Implementation Team
We Welcome Your Feedback!
Do you have an idea for a new training? Submit a feedback form to recommend topics or other suggestions on how we can improve live agency trainings.
Mar 16 @ 2:00 pm – 3:00 pm
Join Us for Training Tuesdays!
Agency Workforce Management has added several new features and applications available to our customers.
Join us for a training on Tuesday, March 16th at 2:00pm ET to learn about the newest features available to your agency, including:
- Billing Preparation
- Advanced Payroll Parameters
- Web Clock and VoIP Black Out Dates
- Reporting and Compliance with Attendance Check
- New Accessibility Features
- And More!
Who should attend:
- Agencies at all stages of their MITC Agency Workforce Management Implementation
- C-Level Employees
- Your internal MITC Implementation Team
We Welcome Your Feedback!
Do you have an idea for a new training? Submit a feedback form to recommend topics or other suggestions on how we can improve live agency trainings.
Mar
23
Tue
Join Us for Training Tuesdays!
Join James McGrady on Tuesday, March 23rd at 2pm ET for an introduction to the automated accrual options Agency Workforce Management has to offer through our HR Manager module! Learn about:
- The various accrual and award categories
- Steps to implementing an accrual procedure
- How and when to run an accrual transaction
- Keeping track of accruals using the Accrual & Award History Report
Who should attend?
- Agencies new to the MITC’s Agency Workforce Management
- Your internal MITC Implementation Team
- HR Managers
We Welcome Your Feedback!
Do you have an idea for a new training? Submit a feedback form to recommend topics or other suggestions on how we can improve live agency trainings.
Join Us for Training Tuesdays!
Agencies have a lot of complex tasks to ensure the smooth financial operation of the agency and maintain compliance. Join Sean Murphy, Agency Software Trainer, on Tuesday, March 23rd at 2:00pm ET to learn more about setting up and tracking piece and production within your agency.
By the end of this webinar, you will learn:
- How to set-up production rates
- How to calculate payroll using piece rate information
- Tracking client attendance
- Piece Rate Report
- How to edit client payroll
Who should attend this training:
- Any agency at various parts of their piece & production implementation
- Your internal Implementation Team
- Your agency’s client payroll staff
We Welcome Your Feedback!
Do you have an idea for a new training? Submit a feedback form to recommend topics or other suggestions on how we can improve live agency trainings.
Mar
30
Tue
Join Us for Training Tuesdays!
Making sure that authorizations are accurate and employees are not over or under utilizing hours are headaches for most agencies. Join Corey Manship, Agency Software Trainer, on Tuesday, March 30th at 11am ET to learn how streamlining Billing and Time & Attendance will ensure that your team has the resources they need to maximize billing and getting the reports that they need at their fingertips.
During this webinar, you will learn:
- Authorization creation and editing in RS2
- Monthly Budget Variance Calculation
- Identify Authorized vs. Unauthorized Billing
- Comparing Authorized Hours and Weekly Targets to Staff Schedules
- Utilization Reporting
- And other detailed reporting options in Billing Preparation
Who should attend?
- Any agency at various parts of their Billing Preparation implementation
- Your agency’s billing team
- Your internal Implementation Team
We Welcome Your Feedback!
Do you have an idea for a new training? Submit a feedback form to recommend topics or other suggestions on how we can improve live agency trainings.
Join Us for Training Tuesdays!
Real-time client attendance allows you to track service start and end dates in real time, streamline billing procedures and eliminate data entry.
Whether you have any combination of HCBS Programs, Group Homes or Day Programs join Agency Software Trainer, James McGrady, on Tuesday, March 30th at 2:00pm ET and learn best practices for an effective client attendance program.
During this 60 minute webinar, you will:
- Set up your agency’s Client Company including Sales Types/Service Codes
- Create Service Groups to allow employees to capture client attendance quicker
- Learn how to use Tablets & Door Clock to clock your clients in/out
- Review popular myMITC and RS2 reports including the Utilization Report
- Billing Exception
- And more!
Who should attend?
- Any agency at various parts of their MITC Group Billing implementation
- Your internal MITC Implementation team
- Your agency’s Billing team
We Welcome Your Feedback!
Do you have an idea for a new training? Submit a feedback form to recommend topics or other suggestions on how we can improve live agency trainings.
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