Weekly Agency Customer Training
In response to customer demand, MITC is pleased to announce Free Training Tuesdays!
Every Tuesday at 2:00 pm ET, MITC will present a free agency customer training webinar, with topics ranging from tips for compliance, staff & client scheduling best practices, and more.
Training is free to all Agency Workforce Management users and the best part: we will build future training classes based on your feedback! Please stay tuned for future emails about how you can contribute to upcoming, free training agendas.
Or view the Training Tuesday Channel to browse through recordings of recent trainings.
May
31
Tue
Join Us for Training Tuesdays!
Agency Workforce Management has a lot to offer to agencies. Join us on Tuesday, May 31st at 11am ET to learn the best ways to get started with Agency Workforce Management!
During this webinar, you will learn:
- Overview of basic modular layout (Main Menus, Files, Transactions, Reporting)
- How to create, edit, and terminate an employee
- How to create, edit, and mark a Job/Client as inactive
- Agency Workforce Management system basics
Who should attend?
- Providers just starting using Agency Workforce Management
- New administrative users working in payroll, billing, HR
- Administrative users who would like a refreshers on basics
- Providers expanding their use of Agency Workforce Management
We Welcome Your Feedback!
Do you have an idea for a new training? Submit a feedback form to recommend topics or other suggestions on how we can improve live agency trainings.
Join Us for Training Tuesdays!
Ensuring that your service documentation is complete and accurate is the difference between being audit ready and being an audit risk. Join us on Tuesday, May 31st at 2pm ET and get the guidance you need to create customizable documentation prompts based on your Individuals and the services that they receive.
During this webinar, you will learn to:
- Demonstrating how an employee would complete documentation in real-time and after clock-out
- Editing staff documentation responses
- Identifying missing or incomplete documentation
- Manager reporting tools to identify missing documentation and provide detail for each service record in case of an audit
Who should attend?
- Any agency that needs Individual Service Documentation as part of their EVV requirements
- Your agency’s billing team
- Client services managers
We Welcome Your Feedback!
Do you have an idea for a new training? Submit a feedback form to recommend topics or other suggestions on how we can improve live agency trainings.
Jun
7
Tue
Join Us for Training Tuesdays!
Join Andrea Anderkin on Tuesday, June 7th at 11:00am ET for a DSP’s time and attendance day in the life! Learn about self service, web clock, and more features that will be used by your agency in day-to-day operations.
This webinar will feature:
- Improve communication – check out the new built-in messaging system and new alerts
- Logging In: myMITC webpage best practices and navigating the sidebar menu features
- Indicators for staff to check on their timesheet to prevent payroll and billing issues later
- PTO and attendance requests: How to submit and view the history of requests
- How do DSPs use myMITC U? Accessing the library of training videos available to all employees
- Employee best practices such as early overtime warning and billing unit completion features
Who should attend?
- Agencies new to MITC’s Agency Workforce Management
- Your internal implementation team
- Agency trainers
We Welcome Your Feedback!
Do you have an idea for a new training? Submit a feedback form to recommend topics or other suggestions on how we can improve live agency trainings.
Join Us for Training Tuesdays!
Client Profiles offers providers a simpler and less costly EHR than alternatives currently available, which can be overly complex and expensive for some agencies. Join Corey on Tuesday, June 7th at 2 PM ET to learn how to set-up and use Client Profiles, as well as how Staff Action Plans/Plans of Care can be generated.
This webinar will cover:
- Creating customizable profile sections for each individual
- Adding information for individuals receiving care
- Generating HIPAA secure automated alerts and reminders for prescription refills/medications, appointments, birthdays, etc.
- Creating Plans of Care/Staff Action Plans
- How Caregivers will access client information
- Reporting
Who should attend?
- Your agency’s billing & documentation administrators
- Your agency’s client services team
- Any agency at various parts of their Billing Preparation implementation
We Welcome Your Feedback!
Do you have an idea for a new training? Submit a feedback form to recommend topics or other suggestions on how we can improve live agency trainings.
Jun
14
Tue
Join Us for Training Tuesdays!
Tired of answering the same manager questions over and over again? Interested in maximizing your supervisors’ ability to use myMITC?
Join us on Tuesday, June 14th at 11am ET for an overview of the top 10 most common FAQ generated by managers. This 30-minute webinar will cover questions related to Time & Attendance, Scheduling, and more! Agency Workforce Management has a lot to offer to agencies.
Who should attend?
- Agencies at all stages of their Agency Workforce Management Implementation
- Any agency managers or supervisors who need a refresher on the basics
- Your internal Implementation Team
We Welcome Your Feedback!
Do you have an idea for a new training? Submit a feedback form to recommend topics or other suggestions on how we can improve live agency trainings.
Join Us for Training Tuesdays!
Join Jessica Robertson on Tuesday, June 14th at 2pm ET for a training on myTraining! Use myTraining to to ensure there is compliance with your agency’s requirements.
During the training you will learn:
- How to set-up training classes
- How staff can self-enroll into training classes
- Training class reporting options
- How to view staff with upcoming training expirations and enroll them into the required classes
Who should attend?
- Agencies new to myTraining
- Your internal Implementation Team
- Trainers and HR Managers
We Welcome Your Feedback!
Do you have an idea for a new training? Submit a feedback form to recommend topics or other suggestions on how we can improve live agency trainings.
Jun
21
Tue
Join Us for Training Tuesdays!
Are your managers tired of answering the same employee questions over and over again? Are you interested in maximizing your employees’ usage of myMITC?
Join us on Tuesday, June 21st at 11am ET for an overview of the top 10 most common FAQ generated by employees. This 30-minute webinar will cover questions related to Time & Attendance, Scheduling, and more! Agency Workforce Management has a lot to offer to agencies.
Who should attend?
- Any agency staff new to using MITC AWM
- Your internal MITC Implementation Team
- Any agency staff who need a refresher on using myMITC
We Welcome Your Feedback!
Do you have an idea for a new training? Submit a feedback form to recommend topics or other suggestions on how we can improve live agency trainings.
Join Us for Training Tuesdays!
Join Jessica Robertson on Tuesday, June 21st at 2pm ET for an overview of the HR Manager module that will show you how to:
- Enter employee demographics
- Upload employee documents
- Tracking employee skills/licenses and training histories
- Running popular reports
- Setting up alerts and notifications
Who should attend?
- Your HR team
- Your internal MITC Implementation Team
- Any administrative staff new to using RS2
We Welcome Your Feedback!
Do you have an idea for a new training? Submit a feedback form to recommend topics or other suggestions on how we can improve live agency trainings.
Jun
28
Tue
Join Us for Training Tuesdays!
Give employees more control by submitting PTO requests anytime, anywhere from any device. Get a quicker turnaround time; help employees feel empowered. Join us on Tuesday, June 28th at 11am ET for a free, informative training on how to get started managing PTO and FMLA.
During this webinar, you will learn how to:
- Employee Use of myCalendar to place and view PTO Requests
- PTO Approval Notification on Manager Dashboard
- Pay Types Admin to create and edit visibility, set restrictions
Who should attend?
- Any agency beginning their MITC implementation
- Your agency’s HR and payroll teams
We Welcome Your Feedback!
Do you have an idea for a new training? Submit a feedback form to recommend topics or other suggestions on how we can improve live agency trainings.
Jun 28 @ 2:00 pm – 3:00 pm
Join Us for Training Tuesdays!
Real-time client attendance allows you to track service start and end dates in real time, streamline billing procedures and eliminate data entry.
Whether you have any combination of HCBS Programs, Group Homes or Day Programs join Director of Implementation Services, James McGrady, on Tuesday, June 28th at 2:00pm ET to learn best practices for an effective client attendance program.
During this 60 minute webinar, you will about:
- Company Set-Up
- Sales Types/Service Codes
- NEW! Group Documentation Plan Set-Up
- Creation of Service Groups in myMITC
- Door Clock
- Reporting (myMITC vs. Utilization Report in RS2)
Who should attend?
- Any agency beginning their MITC Group Billing implementation
- Your internal MITC Implementation Team
- Your agency’s billing team
We Welcome Your Feedback!
Do you have an idea for a new training? Submit a feedback form to recommend topics or other suggestions on how we can improve live agency trainings.
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