Weekly Agency Customer Training
In response to customer demand, MITC is pleased to announce Free Training Tuesdays!
Every Tuesday at 2:00 pm ET, MITC will present a free agency customer training webinar, with topics ranging from tips for compliance, staff & client scheduling best practices, and more.
Training is free to all Agency Workforce Management users and the best part: we will build future training classes based on your feedback! Please stay tuned for future emails about how you can contribute to upcoming, free training agendas.
Or view the Training Tuesday Channel to browse through recordings of recent trainings.
May
18
Tue
Join Us for Training Tuesdays!
Get your employees clocking in/out correctly, in real time and with confidence with this free 30 minute Training Tuesday. Join Ethan Gatrell, Agency Software Trainer, on Tuesday, May 18th 11am ET and get the best practices and tools you need to know to ensure a successful Time & Attendance implementation.
During this webinar, you will learn:
- Clocking in and out with and without activity selections
- Applying restrictions based upon hours worked and physical location of user
- How to capture GPS location
- To verify attendance with photo capture capabilities and options
- How to restrict employees to clock-in/out from only approved IP addresses
- Seamlessly clock out and into another Job or Activity using Job Transfer option
- And more!
Who should attend?
- Agencies new to Agency Workforce Management
- Your internal Implementation Team
- Agency Trainer
- Any employees who needs reinforcement on the basics
We Welcome Your Feedback!
Do you have an idea for a new training? Submit a feedback form to recommend topics or other suggestions on how we can improve live agency trainings.
Join Us for Training Tuesdays!
If your agency staff are working overnight awake shifts, it is your agency’s responsibility to ensure that staff remain awake and that they have not left the client. Join Ethan Gatrell on Tuesday, May 18th at 2:00pm ET to learn how myCheckIn system aids with check-in compliance, promotes safety and accountability, and fits into best practice modules.
This webinar will feature:
- How to create and customize check-in frequency according to job site, day of the week, time of day, and required ratios.
- How an employee can perform a check-in using myMITC, the telephone, or biometric fingerprint readers.
- Manager oversight, including reporting with unlimited history and live alerts for a missed check-in.
Who should attend?
- Your internal Implementation Team
- Employee of Job Site Managers
- RS2 Administrators
We Welcome Your Feedback!
Do you have an idea for a new training? Submit a feedback form to recommend topics or other suggestions on how we can improve live agency trainings.
May
25
Tue
Join Us for Training Tuesdays!
Verifying an employee’s location at the time of clock-in and out is more important than ever before. Join us on Tuesday, May 25th at 11:00am ET to learn how to:
- Navigate the Physical Locations menu (import data, add PL manually, adjust radius)
- The difference between Geo-fencing vs. GPS capture
- How to check GPS coordinates on Daily Report and Attendance Logs
- Use the Employee/Job map to schedule staff close
Who should attend?
- Any agency at various parts of their time & attendance or scheduling implementation
- Any agency using Web Clock as a primary or secondary method of attendance capture
- Your internal Implementation Team
We Welcome Your Feedback!
Do you have an idea for a new training? Submit a feedback form to recommend topics or other suggestions on how we can improve live agency trainings.
Join Us for Training Tuesdays!
Communication within an agency isn’t easy and quite often it can be a hassle. This is especially true now, with agencies dealing with the coronavirus pandemic while trying to ensure clear communication and safety for employees and clients.
Join Ethan Gatrell, Agency Software Trainer, on Tuesday, May 25th at 2:00pm ET and learn how to alleviate ineffective communication practices.
During this webinar, you will learn:
- How to create, send, view and delete messages
- Ways of sending a message to individuals, a selected group or to your entire organization
- To add photos/images and send priority messages
- Reporting capabilities that will allow your admin team to audit internal communication
- And more!
Who should attend?
- Agencies at all stages of their Agency Workforce Management
- Your internal Implementation Team
- Any manager interested in learning to communicate securely with their staff
We Welcome Your Feedback!
Do you have an idea for a new training? Submit a feedback form to recommend topics or other suggestions on how we can improve live agency trainings.
Jun
1
Tue
Join Us for Training Tuesdays!
State EVV deadlines are here, and knowing how to get your agency up and running is key for a smooth implementation. Join Software Developer/EVV Specialist, Benjamin Den Houter, on Tuesday, June 1st at 11am ET to learn the guidance your billing teams needs to feel confident about reaching mandates.
During this webinar, you will learn:
- Step by step EVV Implementation instructions on how to get your agency through the 5 phases
- Requesting Testing Credentials
- Testing Phase
- Go Live Testing Status
- Production Credentials
- Training
- Best practices on setting up and rolling out GPS location capture at your agency
- How to set up Request Reasons using dropdown lists for notes
- And more!
Who should attend?
- Agencies new to Agency Workforce Management
- Your internal Implementation Team
- Your agency’s C-level staff
We Welcome Your Feedback!
Do you have an idea for a new training? Submit a feedback form to recommend topics or other suggestions on how we can improve live agency trainings.
Join Us for Training Tuesdays!
Ensuring that your service documentation is complete, accurate and audit ready is the difference between being audit ready and being an audit risk. Join Corey Manship, Agency Software Trainer on Tuesday, June 1st at 2pm ET and get the guidance you need to create customizable documentation prompts based on your Individuals and the services that they receive for smart phones and landline phones.
During this webinar, you will learn to:
- Create clear and concise documentation prompts
- Assign unlimited documentation prompts to individual clients by service
- Edit and copy your Documentation Plan with ease
- How to create Documentation Plan templates by service
- Review the two ways employees can complete documentation
- How to identify missing or incomplete documentation and how to fix it.
- And more!
Who should attend?
- Any agency at various parts of their Billing Preparation implementation
- Your internal Implementation Team
- Your agency’s billing team
We Welcome Your Feedback!
Do you have an idea for a new training? Submit a feedback form to recommend topics or other suggestions on how we can improve live agency trainings.
Jun
8
Tue
Join Us for Training Tuesdays!
Using biometric units at your Group Homes or Day Programs is an easy to way to track hours and payroll by cost center. Join Environmental Software Consultant, Jason Googash, on Tuesday, June 8th at 11am ET to ensure that your agency is following biometric best practices to prevent implementation headaches down the road.
During this webinar, you will learn:
- The recommended system for enrolling employees
- Best practices on clocking in/out
- Where and how to set up your biometric units
- How to spot employees misuse
- And more!
Who should attend?
- Your agency’s biometric enrollment administrators
- Any agency at various parts of their Time & Attendance implementation
- Your internal Implementation Team
We Welcome Your Feedback!
Do you have an idea for a new training? Submit a feedback form to recommend topics or other suggestions on how we can improve live agency trainings.
Join Us for Training Tuesdays!
When employees don’t have smartphones or access to internet is limited, telephone timekeeping is a cost effective option. Telephone timekeeping is also easily adjustable and can be altered to fit the needs of your specific agency.
Join us for a training on Tuesday, June 8th at 2:00pm ET to learn more about telephone timekeeping and how it could be beneficial for your agency.
During this webinar, you will learn to:
- Best Practices
- Set-Up/Control File settings, including using Valid Caller-ID
- Commonly Used Features
Who should attend?
- Any agency at various parts of their MITC Time & Attendance implementation
- Any agency that is using telephony as a primary or secondary method for staff clock-in
- Your internal Implementation Team
We Welcome Your Feedback!
Do you have an idea for a new training? Submit a feedback form to recommend topics or other suggestions on how we can improve live agency trainings.
Jun
15
Tue
Join Us for Training Tuesdays!
A key milestone of any implementation is getting the basic employee and job information set up. Join Agency Software Trainer, Ethan Gatrell, on Tuesday, June 15th at 11am ET to learn the best ways to get started with Agency Workforce Management!
During this webinar, you will learn:
- Overview of basic modular layout (Main Menus, Files, Transactions, Reporting)
- How to create, edit, and terminate an employee
- How to create, edit, and mark a Job as inactive
Who should attend?
- Agencies at all stages of their Agency Workforce Management Implementation
- C-Level Employees
- Your internal Implementation Team
We Welcome Your Feedback!
Do you have an idea for a new training? Submit a feedback form to recommend topics or other suggestions on how we can improve live agency trainings.
Jun 15 @ 2:00 pm – 3:00 pm
Join Us for Training Tuesdays!
Agency Workforce Management has added several new features and applications available to our customers.
Join us for a training on Tuesday, June 15th at 2:00pm ET to learn about the newest features available to your agency, including:
- Billing Preparation
- Advanced Payroll Parameters
- Web Clock and VoIP Black Out Dates
- Reporting and Compliance with Attendance Check
- New Accessibility Features
- And More!
Who should attend:
- Agencies at all stages of their MITC Agency Workforce Management Implementation
- C-Level Employees
- Your internal MITC Implementation Team
We Welcome Your Feedback!
Do you have an idea for a new training? Submit a feedback form to recommend topics or other suggestions on how we can improve live agency trainings.
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