Before MITC, everything was on paper including time sheets, PTO requests, and billing sheets. With multiple facilities across different sites, just getting documents to our admin team for payroll and billing was a challenge. Switching to MITC gave us a centralized, web-based system that made daily operations smoother and far more efficient.

MITC allows us to link the ISP from client profiles directly to documentation activity codes. When staff sign off that they have read the ISP, state reviewers can immediately open the link and confirm access. It eliminates printing and chasing files, and the attestation feature makes compliance simple. Our reviewers were impressed with how clear and accessible everything was during our last review.

The support team at MITC has been fantastic. Whenever we faced challenges or needed adjustments, they offered helpful alternatives and solutions quickly. Their responsiveness and willingness to adapt made the transition easier and gave us confidence that help is always just a call or email away.