MITC’s documentation system is fully customizable, letting us track participation and activities in detail while saving staff and case managers hours each month. We can create categories for all our services, from onsite programs and community activities to behavior programs, individual programs, and Special Olympics.

MITC gives us full control over data access. Sensitive information is protected for case managers, while direct care and CILA staff only see what’s relevant to their residents. This keeps our documentation secure without slowing down the daily workflow. The system now reflects the exact vision I had when we started.

Before using MITC for documentation, all our records were handwritten and submitted monthly. Case managers had to spend days converting notes into electronic reports, and updates or lost documents created constant challenges. MITC has completely transformed this process, making documentation accurate, organized, and much more efficient.