With MITC, we can quickly see who is available, qualified, and will not go into overtime. Instead of calling the same people every time, we can offer shifts to anyone who meets the requirements. This helps us fill open shifts faster, keep scheduling fair for the whole team, and control overtime expenses while staying on budget.

Before MITC, we were still using Excel to manage schedules. It was clunky, prone to errors, and didn’t give us clarity on things like staying within ratio/ranges. Our supervisors couldn’t make updates off-site, which slowed everything down. Now they can adjust schedules on their phones in real time, no matter where they are. That alone has been a game changer.

The team at MITC has been fantastic. They are quick to respond to questions, even the small ones, and they stick with an issue until it is resolved. I also love that they listen to feedback and often add features based on what providers like us need. It really feels like they are a partner in helping us improve.