Customer Training Tuesdays & Special Trainings

Join us for a training on Tuesday, April 28th at 11am ET to learn how other customers use MITC to track key metrics. Identify variances between actual time worked, budgets, and scheduled hours Use schedule variance reports to spot no shows, late arrivals and early departures Track authorization utilization Identify overtime hot spots and employees Track attendance […]

Scheduling is loaded with features to meet complex scheduling needs. Join us for a training on Tuesday, April 28th at 12:30pm ET to learn how to: Create schedules by employee or location Publish schedules to staff calendars Use scheduling reports Edit, add, or delete schedules after publication Allow your staff to request extra shifts/visits Manage call offs […]

Make sure that you are EVV compliant. Minimize rejections. Join us for a training on Tuesday, May 5th at 11am ET to: Learn about required fields for compliance Ensure clock in/out settings are set up accurately GPS settings and requirements Reporting tools Pre-submission reporting Submission steps Post submission review Register Here Who should attend: EVV managers […]

Managers are important! Provide them with the tools needed to help them and in turn help you succeed. Join us for a training on Tuesday, May 5th at 2pm ET to learn about the tools available for managers in myMITC. Utilize Manager dashboard Employee Messaging and myMITC Landing Page Review time and attendance Approve PTO requests Generate […]

Join us for a training on Tuesday, May 12th at 11am ET to learn about MITCH, your AI-powered assistant built to streamline workflows, support decision-making, and enhance efficiency across your organization. See how your staff can use MITCH to improve daily operations Reduce staff issues and headaches with MITCH Improve staff software adaptation Minimize time managers invest […]

Join us for a training on Tuesday, May 12th at 2pm ET to learn how to: Capture payroll, billing, EVV, mileage and documentation all together Create authorizations and monitor utilization Track Payroll Costs, Revenue and Profitability by client Apply pre-billing rules Select which of 30+ reports you need Billing Preparation Audit report Register Here Who should attend: […]

View Policies has proved very popular with customers. In Q2, MITC will add visibility into which employees have clicked the documents. myMITC will track which employees clicked on which document in a new table. A report in MITC RS2 will provide visibility into: Name of Document/Link Name of Employee Date/Time Document/Link was accessed Join us […]

Another feature to help manage and retain employees! Join us for a training on Monday, May 18th at 2PM ET to learn how to: Allow managers to create free format Notes about their Employees through myMITC Administrators can view / edit Manager Employee Notes through myMITC with the appropriate permission and RS2/HR Manager Tracks who created the […]

Join us for a training on Tuesday, May 19th at 11am ET to learn how to: Navigate RS2 layout (Main Menus, Files, Transactions, Reporting) Create, edit, and terminate employees Create, edit, and mark a Job or Client as inactive Make sure you know all the basics! Don’t waste time. Take advantage of RS2 User Favorites to highlight […]

Join us on Tuesday, May 19th at 2pm ET to learn how to: Customize myMITC Tailor your interface to better support your staff Improve compliance and streamline daily workflows Design effective prompts to guide staff behavior Set up reminders to reinforce tasks and deadlines Register Here Who should attend Administrators Supervisors and Managers IT Department

Have a scheduling question? Looking to learn the best practices or general tips and tricks? Join us for this special training on Wednesday, May 20th at 1pm ET to review all things scheduling. Come with questions for our trainer and get them answered in real-time! During the bootcamp, you will learn how to use MITC for: Reduce absenteeism and tardiness […]

For providers managing day community and facility-based programs and group homes. Join us for a training on Tuesday, May 26th at 11am ET to learn best practices for an effective client attendance program including: Set-Up options Sales Types/Service Codes and Authorizations Create Client Groups Reporting Register Here Who should attend Agency billing team Day and Supported Employment […]

Join us for a training on Tuesday, May 26th at 2pm ET to learn how to use these powerful scheduling options! Show Upcoming Schedules to staff on the clock in/out page Using Google Maps to improve scheduling Use variance reporting to track absenteeism, late arrivals, early departures, overlapping shifts and unauthorized attendance Ensure staff use the correct […]

Concerned about buddy punching and unauthorized personnel clocking-in/out, but biometric don't think biometric readers are a good solution? MITC includes a system for smartphones that can, by Job Location, require the employee to take a selfie or a picture of a landmark. Employees can be required to take a selfie to make sure there is no […]