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  • Training Tuesday: Capture Client Attendance and Documentation in group settings

    Customer Training Tuesdays & Special Trainings

    For providers managing day, community and facility-based programs and group homes. Join us for the training on Tuesday, December 23rd at 2pm ET to learn best practices for an effective client attendance and documentation program for your group settings. This session will cover everything from setting up Group Documentation Plans to using data entry screens for attendance, […]

  • Telephone Timekeeping: Ensure Compliance and Accuracy

    Customer Training Tuesdays & Special Trainings

    Join us for a training on Tuesday, December 30th at 11am ET on how to effectively manage telephone timekeeping. Learn how staff can clock in/out by telephone, how to set up restrictions and approved caller IDs, and explore manager tools like alerts, prompts, check-ins and blackout date controls. Register Here Who should attend: EVV Managers Client Services […]

  • Web Clock Compliance: Warnings and Restrictions Training

    Customer Training Tuesdays & Special Trainings

    Join us on Tuesday, December 30th at 2:00 PM ET to learn how to use system tools to control overtime and ensure compliance. This session will cover warnings and restrictions, authorization prompts, scheduling rules to prevent unscheduled clock-ins, and manager reports to help avoid over-billing. Register Here Who should attend: Your agency's billing team Program Managers

  • How to Negotiate Software License Fees

    Agency Webinars

    Given the current uncertainty surrounding future funding, it is crucial for providers to know how to preserve the integrity of their programs while operating with reduced financial support. There are many potential strategies for doing so; however, one of the most straightforward opportunities for cost savings lies in reducing software licensing fees. Join John Graham, […]

  • Optimize Revenue Cycle Management and EVV in 2026

    Agency Webinars

    As regulatory demands increase and margins tighten, providers must rethink how they manage Revenue Cycle Management (RCM) and EVV. Join us for a webinar on Thursday, January 22nd at 2pm ET to learn more about the best ways to optimize financial performance and compliance in 2026. Register Here

  • Training Tuesday: Monitor Performance and Trends

    Customer Training Tuesdays & Special Trainings

    Join us for a training on Tuesday, January 27th at 11am ET to learn how other providers use MITC to track key metrics. Register Here Identify variances between actual time worked, budgets, and scheduled hours Use schedule variance reports to spot no shows, late arrivals and early departures Track authorization utilization Identify overtime hot spots and employees […]

  • Training Tuesday: Using Scheduling for Staff and Billing Compliance

    Customer Training Tuesdays & Special Trainings

    Scheduling is designed for providers with HCBS and Group Home programs. It is loaded with features to meet complex scheduling needs. Join us for a training on Tuesday, January 27th at 2pm ET to learn how to: Select settings based on your needs Grant scheduling permissions to different myMITC users Create schedules by employee, group home, or […]

  • How alerts, reminders and restrictions control costs

    Agency Webinars

    Automated alerts, prompts and reminders allow organizations to provide employees, managers, IT, HR, and executives with automated, consistently reliable key information relating to their work and responsibilities. Join John Graham, MITC Founder, CEO and Software Architect on Thursday, January 29th at 2pm ET to learn more about how you can control costs at your organization with alerts […]

  • Training Tuesday: EVV Requirements and Setup

    Customer Training Tuesdays & Special Trainings

    Join this training on Tuesday, February 3rd at 11am ET to make sure that you are EVV ready! Learn about required fields for compliance Ensure clock in/out settings are set up accurately GPS settings and requirements Reporting tools Pre-submission reporting Submission steps Post submission review Register Here Who Should Attend EVV Managers Program Directors Time and Attendance […]

  • Training Tuesday: Manager Dashboard Functionality and Reporting

    Customer Training Tuesdays & Special Trainings

    Managers are a core part of every agency. Provide them with the tools needed to help them and in turn help your agency succeed. Join us for a training on Tuesday, February 3rd at 2pm ET to learn about the tools available for managers in myMITC. Register Here Utilize Manager dashboard Employee Messaging and myMITC Landing Page […]

  • Scheduling Best Practices for Group Homes, HCBS and Winter Storms

    Agency Webinars

    Effective scheduling has always been important in Group Home programs. EVV has made scheduling more relevant in some HCBS programs. Join us for a webinar on Thursday, February 5th at 2:00pm ET to learn how to use scheduling to support your employees and managers, reduce absenteeism, increase retention and productivity, and how to use scheduling to minimize overtime […]

  • Training Tuesday: Using AI to support your employees with MITCH

    Customer Training Tuesdays & Special Trainings

    Join us for a training on Tuesday, February 10th at 11am ET to learn how MITCH can help your employees use their software more effectively, save your managers, administrators and IT time and speed the on-boarding of new hires. Register Here How your staff can use MITCH to improve daily operations Reduce staff issues and headaches with […]

  • Training Tuesday: Authorization Management for 1:1 Billing

    Customer Training Tuesdays & Special Trainings

    Join us for a training on Tuesday, February 10th at 2pm ET to learn how to: Capture payroll, billing and documentation all together Create authorizations and monitor utilization Track Payroll Costs, Revenue and Profitability by client Apply pre-billing rules Select which of 30+ reports you need Billing Preparation Audit report Register Here Who Should Attend Billing HCBS […]

  • No documentation? I’m sorry. You can’t clock-out yet.

    Agency Webinars

    Wasting time chasing down missing or incomplete documentation? Not anymore! Stop employees from clocking out. Join us for a webinar on Thursday, February 12th to learn more about ensuring documentation is captured. Register Here

  • AI Training and HR Information Platform

    Customer Training Tuesdays & Special Trainings

    MITC is proud to announce the availability of a private AI Training and Information platform for customers to use. Create your own private AI solution with your own content for only your staff. Control AI to deliver appropriate answers to your staff. Update your AI with new solutions to existing or new problems. Join us […]

  • Training Tuesday: Learn how to maximize your use of RS2

    Customer Training Tuesdays & Special Trainings

    Join us for a training on Tuesday, February 17th at 11am ET to learn how to: Navigate RS2 modular layout (Main Menus, Files, Transactions, Reporting) Create, edit, and terminate employees Create, edit, and mark a Job or Client as inactive Use system basics Take advantage of RS2 User Favorites to highlight frequently used reports and procedures Make […]

  • Training Tuesday: Links, Prompts and Reminders

    Customer Training Tuesdays & Special Trainings

    Join us for a training on Tuesday, February 17th at 2pm ET to learn how to: Customize myMITC with HTML Tailor the interface to better support your staff Improve compliance and streamline daily workflows Design effective prompts to guide staff behavior Set up reminders to reinforce tasks and deadlines Register Here Who Should Attend Administrators Supervisors and […]

  • At last! Software for GROUP settings

    Agency Webinars

    The day-to-day job of managing community, day and facility based services has become more complex in recent years as providers are encouraged, incentivized or mandated to transition to community based services. Join us for a webinar on Thursday, February 19th at 2pm ET to learn about technology other agencies have used successfully to tackle issues in community and […]

  • Training Tuesday: Getting Started with Group Billing

    Customer Training Tuesdays & Special Trainings

    For providers managing day community and facility-based programs and group homes. Join us for a training on Tuesday, February 24th at 11am ET to learn best practices for an effective client attendance program including: Set-up options Sales Types/Service Codes and Authorizations Create Client Groups Reporting Register Here Who Should Attend Agency billing team Day and Supported Employment […]

  • Training Tuesday: Scheduling Advanced Features

    Customer Training Tuesdays & Special Trainings

    Join us for a training on Tuesday, February 24th at 2pm ET to learn how to use these powerful scheduling options! Require employees to confirm their shifts Show Upcoming Schedules to staff on the clock in/out page Using Google Maps to improve scheduling Use variance reporting to track absenteeism, late arrivals, early departures, overlapping shifts and unauthorized […]