• Training Tuesday: Billing by Exception

    Customer Training Tuesdays & Special Trainings

    Join us for a training on Tuesday, March 17th at 2pm ET to learn about: Using Schedules to generate Billing Allow Employees to only track the exceptions Completing Documentation in Group Services Using reporting to find gaps in billing Register Here Who Should Attend Your agency’s Billing team CFO Scheduling Administrators

  • New Scheduling Enhancements Special Training

    Customer Training Tuesdays & Special Trainings

    In 2025, we made several scheduling enhancements to benefit agencies using MITC. Join us for a special training on Wednesday, March 18th at 2pm ET to learn all about the new scheduling updates! Register Here

  • Task Scheduling Special Training

    Customer Training Tuesdays & Special Trainings

    Task Scheduling is a free add-on for Staff and Client Scheduling. Task Scheduling allows managers to provide staff with a detailed “to-do list” to use during their shifts to ensure duties are completed. Join this special training on Monday, March 23rd at 2pm ET to learn more about task scheduling and how it can help improve your […]

  • Training Tuesday: Client Profiles and EHR

    Customer Training Tuesdays & Special Trainings

    Managing EHR has never been easier with Client Profiles! In this session on Tuesday, March 24th at 11am ET, we will review: How to create and manage your own Client Profiles Form Creating permissions and control what users can see Reviewing client information and documentation with Staff Action Plans Register Here Who Should Attend Client Services […]

  • Training Tuesday: Group Service Documentation

    Customer Training Tuesdays & Special Trainings

    For providers managing day community and facility-based programs and group homes. Join us for a training on Tuesday, March 24th at 2pm ET to learn best practices for an effective client attendance and documentation program including: Group Documentation Plan Set-Up Use data entry screens to capture client attendance Reporting Ensure group documentation is complete Group Documentation Completion […]

  • MITC Communications Bootcamp

    Customer Training Tuesdays & Special Trainings

    Are you looking to improve communications at your organization? Are you making the most of myCommunications, alerts and employee messaging? Join us for a special training on Wednesday, March 25th at 1pm ET for a communications bootcamp! Come ready with your communications questions and get them answered in real time by our software trainer! Register Here

  • Special Training: Where using Voice-to-Text helps employees in myMITC

    Agency Webinars

    MITC Documentation makes it easy for staff to capture their notes using voice-to-text via the standard button on their smartphone. Voice-to-text will be useful for employees when creating longer documentation notes, such as for incidents. Employees might find that using voice-to-text for longer notes saves time. They can use AI Note Assistant to correct spelling, […]

  • Training Tuesday: Time and Attendance Tips and Tricks

    Customer Training Tuesdays & Special Trainings

    Move to the next level with your advanced Time and Attendance options! Join us for a training on Tuesday, April 7th at 11am ET to learn how to: Select your time and attendance options Enable GPS Tracking, Geo-Fencing and Caller-ID to enhance security Worried about frequent offenders? Learn how to use Usage Reports and Alerts to check […]

  • Training Tuesday: Maps and GPS

    Customer Training Tuesdays & Special Trainings

    Verifying an employee’s location at the time of clock-in and out is more important than ever due to EVV and new audit requirements. Join us for a training on Tuesday, April 7th at 2PM ET to learn about: Use employee and location maps Set one or more physical locations per client GPS capture, Geo-Fencing, Out-of-Area Red Globes […]

  • Training Tuesday: Improving Communication

    Customer Training Tuesdays & Special Trainings

    Join us for a training on Tuesday, April 14th at 11am ET to learn how to improve communication for your teams. Improve communication between HR, Administration, managers and employees Send global messages or allow employees to “chat” Report/audit communications Create Communication Types for automatic Inbox organization and reporting Use myCommunications for tasks like shift swapping Register Here […]

  • Training Tuesday: Individual Service Documentation

    Customer Training Tuesdays & Special Trainings

    Join us for a training on Tuesday, April 14th at 2pm ET to learn how to: Create customizable documentation prompts based on individuals receiving services Assign documentation prompts to individuals service Generate alerts from responses like missed medical administration for incidents Create multiple documentation plans for individuals receiving 2 or more services Set guidelines and restrictions for […]

  • Training Tuesday: ACA Manager

    Customer Training Tuesdays & Special Trainings

    Provide administrators with the knowledge and skills needed to configure and implement ACA Manager! Join us for a training on Tuesday, April 21st at 11am ET to learn how to: Validate and maintain employee payroll data Calculate 1095-C forms Use reporting to monitor compliance Manage offers of coverage and track employee status Register Here Who should attend: […]

  • Training Tuesday: Custom Reporting with Report EZ

    Customer Training Tuesdays & Special Trainings

    Join us for a training on Tuesday, April 21st at 2pm ET and learn how to generate your own reports using Report EZ's drag and drop techniques. Use Report EZ and the 20+ data generators Check out the new Authorization data generators Select data fields for a pivot table Save, edit, and share reports Learn about other options: […]

  • Special Training: Scheduling 2026 Hands-On Training

    Customer Training Tuesdays & Special Trainings

    MITC Staff and Client Scheduling 2026 introduces a wide range of customer-driven enhancements designed to make scheduling more efficient and customized. Join us on Wednesday, April 22nd at 2:00 PM ET for a special hands-on training as we take a deep dive into the latest additions to the scheduling functionality. Learn how these updates can streamline daily […]

  • Training Tuesday: Monitor your Performance and Trends

    Customer Training Tuesdays & Special Trainings

    Join us for a training on Tuesday, April 28th at 11am ET to learn how other customers use MITC to track key metrics. Identify variances between actual time worked, budgets, and scheduled hours Use schedule variance reports to spot no shows, late arrivals and early departures Track authorization utilization Identify overtime hot spots and employees Track attendance […]

  • Training Tuesday: Using Scheduling more effectively

    Customer Training Tuesdays & Special Trainings

    Scheduling is loaded with features to meet complex scheduling needs. Join us for a training on Tuesday, April 28th at 12:30pm ET to learn how to: Create schedules by employee or location Publish schedules to staff calendars Use scheduling reports Edit, add, or delete schedules after publication Allow your staff to request extra shifts/visits Manage call offs […]

  • Training Tuesday: Ensure EVV compliance and minimize rejections

    Customer Training Tuesdays & Special Trainings

    Make sure that you are EVV compliant. Minimize rejections. Join us for a training on Tuesday, May 5th at 11am ET to: Learn about required fields for compliance Ensure clock in/out settings are set up accurately GPS settings and requirements Reporting tools Pre-submission reporting Submission steps Post submission review Register Here Who should attend: EVV managers […]

  • Training Tuesday: Manager Dashboard Functionality and Reporting

    Customer Training Tuesdays & Special Trainings

    Managers are important! Provide them with the tools needed to help them and in turn help you succeed. Join us for a training on Tuesday, May 5th at 2pm ET to learn about the tools available for managers in myMITC. Utilize Manager dashboard Employee Messaging and myMITC Landing Page Review time and attendance Approve PTO requests Generate […]

  • Special Training: AI Note Assistant

    Agency Webinars

    Join us on Monday, May 11th at 2pm ET for a special training on how AI Note Assistant improves documentation across your organization. Built into Individual Service Documentation and Group Service Documentation, it helps staff correct spelling and grammar while improving overall readability. It’s especially useful for employees using voice-to-text and for longer notes like incident reports. […]

  • Training Tuesday: Using AI to support your employees with MITCH

    Customer Training Tuesdays & Special Trainings

    Join us for a training on Tuesday, May 12th at 11am ET to learn about MITCH, your AI-powered assistant built to streamline workflows, support decision-making, and enhance efficiency across your organization. See how your staff can use MITCH to improve daily operations Reduce staff issues and headaches with MITCH Improve staff software adaptation Minimize time managers invest […]